Profession shop assistant

Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.

Personality Type

• Enterprising / Conventional

Knowledge

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• Company policies

  The set of rules that govern the activity of a company.

Skills

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Process refunds

  Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

• Organise product display

  Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

• Package purchases in bags

  Packet purchased items and place them in shopping bags.

• Operate cash register

  Register and handle cash transactions by using point of sale register.

• Maintain store cleanliness

  Keep the store tidy and clean by hovering and mopping.

• Carry out order intake

  Take in of purchase requests for items that are currently unavailable.

• Stock shelves

  Refill shelves with merchandise to be sold.

• Put up price tags

  Put price tags on products and ensure the prices are correctly displayed.

• Notify customers on special offers

  Notify customers on new promotional actions and special offers.

• Provide customer guidance on product selection

  Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

• Examine merchandise

  Control that items put up for sale are correctly priced and displayed and that they function as advertised.

• Arrange ordering of products for customers

  Order products for customers according to their specifications and provisions.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Follow given instructions

  Follow instructions to achieve goals and meet deadlines.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Direct customers to merchandise

  Inform customers of where they can find the products they are searching for and escort them to their desired product.

• Supervise merchandise displays

  Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.

• Pack merchandise for gifts

  Gift-wrap merchandise at the customer's request.

Optional knowledge and skills

Source: Sisyphus ODB