Profession shop assistant
Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
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- Enterprising / Conventional
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- Company policies
The set of rules that govern the activity of a company.
- Apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
- Direct customers to merchandise
Inform customers of where they can find the products they are searching for and escort them to their desired product.
- Examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
- Put up price tags
Put price tags on products and ensure the prices are correctly displayed.
- Organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
- Arrange ordering of products for customers
Order products for customers according to their specifications and provisions.
- Maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
- Stock shelves
Refill shelves with merchandise to be sold.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Pack merchandise for gifts
Gift-wrap merchandise at the customer's request.
- Operate cash register
Register and handle cash transactions by using point of sale register.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
- Supervise merchandise displays
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
- Notify customers on special offers
Notify customers on new promotional actions and special offers.
- Package purchases in bags
Packet purchased items and place them in shopping bags.
- Provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
- Process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
- Carry out order intake
Take in of purchase requests for items that are currently unavailable.
- Follow given instructions
Follow instructions to achieve goals and meet deadlines.
Optional knowledge and skillsprocess orders from online shop check deliveries on receipt teamwork principles sales promotion techniques process payments use different communication channels operate cash point carry out active selling keep records of merchandise delivery achieve sales targets identify customer's needs monitor stock level demonstrate products' features maintain customer service
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