Profession shop supervisor
Shop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and customer service. Shop supervisors also monitor employees' performance and ensure that goals are being met.
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- Enterprising / Conventional
Related professions supermarket, department store
- Check-out operator
- Client information clerk
- Department store manager
- First line supervisor supermarket
- Retail chain manager
- Sales assistent supermarket, department store
- Sales demonstrator
- Shelf stacker
- Shop or shopping centre attendant
- Shopping centre manager
- Health, safety and hygiene legislation
The set of health, safety and hygiene standards and items of legislation applicable in a specific sector.
- Recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
- Ensure compliance with purchasing and contracting regulations
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
- Oversee promotional sales prices
Ensure that sale prices and promotions are passed through the register as they should.
- Apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
- Control of expenses
Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
- Monitor customer service
Ensure all employees are providing excellent customer service in accordance to company policy.
- Provide department schedule for staff
Lead staff members through breaks and lunches, schedule work adhere to labour hours allocated to the department.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.