Profession shop supervisor

Shop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and customer service. Shop supervisors also monitor employees' performance and ensure that goals are being met.

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Personality Type

  • Enterprising / Conventional

Related professions supermarket, department store

  • Check-out operator
  • Client information clerk
  • Department store manager
  • First line supervisor supermarket
  • Retail chain manager
  • Sales assistent supermarket, department store
  • Sales demonstrator
  • Shelf stacker
  • Shop or shopping centre attendant
  • Shopping centre manager

Knowledge

  • Health, safety and hygiene legislation

    The set of health, safety and hygiene standards and items of legislation applicable in a specific sector.

Skills

  • Recruit employees

    Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Train employees

    Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

  • Ensure compliance with purchasing and contracting regulations

    Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

  • Oversee promotional sales prices

    Ensure that sale prices and promotions are passed through the register as they should.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Control of expenses

    Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

  • Monitor customer service

    Ensure all employees are providing excellent customer service in accordance to company policy.

  • Provide department schedule for staff

    Lead staff members through breaks and lunches, schedule work adhere to labour hours allocated to the department.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

Optional knowledge and skills

manage revenue maximise sales revenues manage inventory maintain relationship with suppliers organise product display accounting techniques analyse consumer buying trends plan marketing strategy order supplies improve business processes supervise sales activities manage theft prevention market research set up pricing strategies maintain transaction's reports investigate customer complaints write work-related reports product comprehension develop an organisational structure