Profession shop supervisor
Shop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and customer service. Shop supervisors also monitor employees' performance and ensure that goals are being met.
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- Enterprising / Conventional
- Health, safety and hygiene legislation
The set of health, safety and hygiene standards and items of legislation applicable in a specific sector.
- Provide department schedule for staff
Lead staff members through breaks and lunches, schedule work adhere to labour hours allocated to the department.
- Follow quality standards
Apply a set of measures and standards concerning the quality of processes or products, ensuring that quality is maintained and improved during work activities.
- Realise health and safety policies
Ensure updating of health and safety (HSE) policies for their application in organisational procedures.
- Ensure compliance with purchasing and contracting regulations
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
- Monitor customer service
Ensure all employees are providing excellent customer service in accordance to company policy.
- Oversee promotional sales prices
Ensure that sale prices and promotions are passed through the register as they should.
- Control of expenses
Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
- Apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
Optional knowledge and skillsmanage theft prevention manage revenue maintain transaction's reports maximise sales revenues analyse consumer buying trends market research improve business processes maintain relationship with suppliers write work-related reports accounting techniques supervise sales activities organise product display develop an organisational structure set up pricing strategies product comprehension manage inventory investigate customer complaints order supplies plan marketing strategy
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