Sommeliers stock, prepare, advise on and serve wine and other alcoholic beverages.
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- Social / Enterprising
- Social / Realistic
- Sparkling wines
The varieties of sparkling wines and their match with food products.
- Select glassware for serving
Choose appropriate glassware for beverages and inspect glass quality and cleanliness.
- Compile wine lists
Create and update wine lists ensuring it complements the food menu and brand characteristics
- Train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
- Decant wines
Identify when wine should be decanted. Decant the bottles in presence of guests in a professional and safe way. Decanting especially benefits red wines. Pour wine from one container into another, typically in order to separate out sediment.
- Recommend wines
Offer recommendations to customers on available wines and advise combinations of wines with specific dishes on the menu.
- Organise wine cellar
Systematise the wine cellar to ensure an appropriate amount and variation of wine and carry-out efficient and effective stock rotation.
- Order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
- Prepare alcoholic beverages
Make and serve alcoholic beverages according to the customer's wants.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Serve wines
Provide wine using proper techniques in front of the customers. Open the bottle correctly, decant the wine if needed, serve and keep the wine in the proper temperature and container.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.