Profession spa manager

Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Spa products

    Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Types of spa

    Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.

  • Recreation activities

    The field and characteristics of recreational activities for customers.

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Customer relationship management

    The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

  • Company policies

    The set of rules that govern the activity of a company.

  • Communication principles

    The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

Skills

  • Delegate activities

    Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Develop recreation programmes

    Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.

  • Lead a team

    Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.

  • Manage customer service

    Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

  • Promote recreation activities

    Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.

  • Respond to customers' inquiries

    Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

  • Meet picking standards

    Perform picking activities in a way that meets quality standards.

  • Produce sales reports

    Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Schedule recreation facilities

    Schedule the use of recreational facilities.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Liaise with local authorities

    Maintain the liaison and exchange of information with regional or local authorities.

  • Manage recreational facility

    Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.

  • Develop revenue generation strategies

    Elaborate methodologies through which a company markets and sells a product or service to generate income.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Oversee spa maintenance

    Inspect, direct and execute preventive maintenance and repair of spa facilities. Check for the proper functioning and availability of equipment and supplies. Contact and coordinate on-site maintenance of contractors and their operational costs.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Train employees

    Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

  • Supervise the management of an establishment

    Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.

  • Set organisational policies

    Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

  • Inform customers of activity changes

    Brief customers about changes, delays or cancellations of planned activities.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Represent the organisation

    Act as representative of the institution, company or organisation to the outside world.

  • Supervise work

    Direct and supervise the day-to-day activities of subordinate personnel.

  • Manage supplies

    Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

  • Establish daily priorities

    Establish daily priorities for staff personnel; effectively deal with multi-task workload.

  • Supervise daily information operations

    Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

  • Liaise with managers

    Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

  • Manage operational budgets

    Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Plan spa services

    Direct diverse spa services and programs according to company or facility quality standards and guidelines.

  • Recruit employees

    Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

  • Discharge employees

    Dismiss employees from their job.

  • Analyse goal progress

    Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.

  • Schedule shifts

    Plan staff time and shifts to reflect the demands of the business.

  • Manage logistics

    Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.

Optional knowledge and skills

sell services manage profitability assess employees' capability levels implement marketing strategies manage workflow processes administer appointments evaluate employees measure customer feedback order supplies interview people coordinate events counselling methods promote cultural venue events bookkeeping regulations check in guests sell tickets manage payroll manage budgets create a financial plan sell products accounting fix meetings coordinate advertising campaigns advertising techniques manage inventory