Profession spa manager
Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
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- Enterprising / Conventional
- Enterprising / Investigative
- Spa products
Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- Types of spa
Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.
- Recreation activities
The field and characteristics of recreational activities for customers.
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
- Company policies
The set of rules that govern the activity of a company.
- Communication principles
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
- Corporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
- Delegate activities
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
- Plan health and safety procedures
Set up procedures for maintaining and improving health and safety in the workplace.
- Develop recreation programmes
Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
- Lead a team
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
- Manage customer service
Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
- Promote recreation activities
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
- Respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
- Meet picking standards
Perform picking activities in a way that meets quality standards.
- Produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
- Manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
- Schedule recreation facilities
Schedule the use of recreational facilities.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Liaise with local authorities
Maintain the liaison and exchange of information with regional or local authorities.
- Manage recreational facility
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
- Develop revenue generation strategies
Elaborate methodologies through which a company markets and sells a product or service to generate income.
- Create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Oversee spa maintenance
Inspect, direct and execute preventive maintenance and repair of spa facilities. Check for the proper functioning and availability of equipment and supplies. Contact and coordinate on-site maintenance of contractors and their operational costs.
- Follow company standards
Lead and manage according to the organisation's code of conduct.
- Train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
- Supervise the management of an establishment
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
- Set organisational policies
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
- Inform customers of activity changes
Brief customers about changes, delays or cancellations of planned activities.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Represent the organisation
Act as representative of the institution, company or organisation to the outside world.
- Supervise work
Direct and supervise the day-to-day activities of subordinate personnel.
- Manage supplies
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
- Establish daily priorities
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
- Supervise daily information operations
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
- Liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
- Manage operational budgets
Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Plan spa services
Direct diverse spa services and programs according to company or facility quality standards and guidelines.
- Recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Discharge employees
Dismiss employees from their job.
- Analyse goal progress
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
- Schedule shifts
Plan staff time and shifts to reflect the demands of the business.
- Manage logistics
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.