Profession specialised seller

Specialised sellers sell goods in specialised shops.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

Skills

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Examine merchandise

    Control items put up for sale are correctly priced and displayed and that they function as advertised.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Stock shelves

    Refill shelves with merchandise to be sold.

Optional knowledge and skills

braiding technology sell books advise customers on sewing patterns cut textiles promote event advise customers on type of computer equipment sell clothing items to customers instruct customers on ammunition's usage monitor ticketing advise customers on type of sporting equipment for specific purposes handle building materials upsell products ict hardware specifications maintain inventory of meat products assist with filling fuel tanks of vehicles sell building materials create decorative food displays demonstrate functionality of toys and games handle seasonal sales advise customers on motor vehicles video-games trends weigh fruits and vegetables create flower arrangements sell software personal training textile industry advise on vehicle characteristics sell lubricant cooling products for vehicles advise customers on using confectionary products attend vehicle auctions advise customers on storage of meat products advise customers on preparation of meat products advise customers on accessories to complement clothing telecommunication industry advise customers on financing options for vehicles recommend personalised optical products to customers coordinate orders from various suppliers carry out makeover for customers cosmetics industry floral composition techniques advise customers on appropriate pet care home decoration techniques cancellation policies of service providers sell fish and seafood provide information on carat rating quote prices think proactively to secure sales construction industry follow control of substances hazardous to health procedures merchandising techniques manufacturer's instructions for electrical household appliances explain characteristics of computer peripheral equipment composition of bakery goods footwear components advise customers on delicatessen selection trends in fashion sell software products advertise sport venue sell academic books recommend newspapers to customers adjust clothes sell second-hand merchandise check vehicles for sale sell household goods advise customers on power requirements of products advise customers on audiology products provide information on trade-in options recommend telecommunication equipment to customers prepare bread products use fruit and vegetables processing machinery maintain customer records give advice on the matching of food with wine control minor maintenance nutrients of confectionery estimate cost of building materials types of watches promote cultural venue events explain use of equipment for pets new vehicles on the market teamwork principles types of audiological equipment electronics principles advise customers on alcoholic beverages' harmony with food have computer literacy advise customers on audiovisual equipment installation check for medication expiry terms advertising techniques estimate cost of jewellery and watches' maintenance advise customers on jewellery and watches advise customers on building materials sell furniture process booking sell pet accessories legal requirements for operating in the automotive retail sector perform market research ict software specifications change watch battery repair jewellery research market prices for antiques vinyl records read hallmarks calculate fuel sales from pumps wash gutted fish advise customers on types of flowers sell gaming software measure yarn count care for living pets in the store handle personal identifiable information adjust jewellery inspect toys and games for damage pet diseases provide medication information sell audiovisual equipment commercial law register pets types of toy materials sell footwear and leather goods animal welfare legislation types of orthopedic supplies art history orthopaedic goods industry advise customers on maintaining optical products sporting equipment usage advise customers on seafood choices evaluate spatial information apply regulations regarding the sale of alcoholic beverages advise customers on storage of fruits and vegetables liaise with book publishers negotiate price for antiques maintain customer service sports nutrition post-process of food check the potential of second-hand merchandise prepare reports on fuel sold in fuel station recommend footwear products to customers cold chain organise product display food colorants carry out repair of vehicles offer cosmetic beauty advice enforce regulations of selling alcoholic beverages to minors flower and plant products advise customers on maintaining bread products advise on clothing style respond to customers' inquiries communicate with customers sell service contracts for electrical household appliances footwear industry characteristics of plants furniture trends carry out improvised vehicle repairs characteristics of precious metals calculate cost of covering sell tickets order supplies for audiology services enforce regulations of selling tobacco to minors process medical insurance claims explain features of electrical household appliances types of vehicles identify construction materials from blueprints recommend books to customers human anatomy sell software maintenance contracts hardware industry assist customers in selecting music and video recordings features of sporting equipment manufacture ingredients execute advertising measures for the vehicles acoustics provide fertilizer recommendation for flowers car controls demonstrate functionality of video games advise customers on preparation of fruits and vegetables advertise new book releases construction equipment related to building materials offer free samples of cosmetics promote recreation activities materials for interior design stay up-to-date with latest book releases demonstrate use of hardware maintain jewels and watches manufacturer's instructions for audiovisual equipment advise customers on leather footwear maintenance estimate value of used jewellery and watches advise customers on usage of medical products operate optical measuring equipment assist clients with special needs assist with book events recommend cosmetics to customers arrange books in classification order advise customers on electronic cigarettes sell flowers advise customers on vehicle's extra services maintain vehicle delivery documentation fish varieties sports competition information allergic cosmetics reactions sell floor and wall coverings handle external financing provide customised building materials post-process meat develop promotional tools sell ammunition advise customers on usage of care products for pets cosmetics ingredients order optical supplies sell optical products handle delivery of furniture goods post-process of fish inventory management rules acquire antique items ensure temperature control for fruits and vegetables estimate amount of paint order customisation of orthopedic products for customers advise customers on the preparation of beverages add computer components recommend audiovisual equipment to customers characteristics of diamonds improve conditions of second-hand merchandise characteristics of faces fabric types execute after sales activities types of written press cultural projects negotiate sales contracts sell confectionery products order products keep up to date on local events order vehicles video-games functionalities adjust sporting equipment sell textiles fabrics sell orthopedic goods footwear materials office software assist customers in trying out sporting goods toys and games safety recommendations advise customers on usage of vehicles maintain adequate medication storage conditions sporting events apply fashion trends to footwear and leather goods handle jewellery and watches insurance claims maintain audiovisual equipment leather products maintenance process payments textile trends estimate costs of installing telecommunication devices handle sensitive products electrical engineering maintain records of clients' prescriptions plant care products recommend orthopedic goods to customers depending on their condition musical genres spot valuable items tobacco brands manage test drives explain quality of coverings stay up-to-date with music and video releases carry out bibliographic work recreation activities sell weapons keep up-to-date to computer trends advise on haberdashery products prepare meat for sale demonstrate functionality of software products speak different languages operate a forecourt site follow trends in sporting equipment prepare warranty documents for electrical household appliances toys and games categories food storage legal requirements related to ammunition take orders for special publications design floral decorations wall and floor coverings industry toys and games trends advise customers on electrical household appliances' installation advise customers on usage of cosmetics comply with optical prescriptions textile measurement clothing industry check quality of fruits and vegetables handle multiple orders simultaneously handle knives for meat processing activities sell telecommunication products advise customers on purchasing furniture appliances find written press' issues advise customers on books selection repair orthopedic goods oversee delivery of fuel arrange audio-visual products in classification order recommend pet food selection sell toys and games provide advice on pet training floriculture jewellery processes perform multiple tasks at the same time prepare warranty documents for audiology equipment multimedia systems animal nutrition carry out specialised packing for customers sell hardware assist customers apply health and safety standards provide information to customers on tobacco products book reviews clothing sizes types of ammunition recommend clothing according to customer's measurements provide information related to antique items fish identification and classification calculate value of gems show samples of wall and floor coverings jewellery product categories inform customers of activity changes