Profession specialised seller

Specialised sellers sell goods in specialised shops.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

Skills

  • Stock shelves

    Refill shelves with merchandise to be sold.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Examine merchandise

    Control items put up for sale are correctly priced and displayed and that they function as advertised.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

Optional knowledge and skills

hardware industry assist clients with special needs sporting events apply health and safety standards footwear industry video-games functionalities organise product display provide fertilizer recommendation for flowers food storage handle delivery of furniture goods manage test drives sell furniture sports competition information advise customers on power requirements of products sell software products give advice on the matching of food with wine create flower arrangements fabric types office software merchandising techniques sell telecommunication products speak different languages recommend personalised optical products to customers advise customers on storage of fruits and vegetables oversee delivery of fuel prepare meat for sale negotiate sales contracts arrange books in classification order recommend newspapers to customers inspect toys and games for damage recreation activities handle multiple orders simultaneously sell pet accessories register pets sell orthopedic goods sell floor and wall coverings sell audiovisual equipment follow trends in sporting equipment execute advertising measures for the vehicles sell software maintenance contracts sell toys and games advise customers on maintaining optical products electrical engineering pet diseases recommend pet food selection carry out specialised packing for customers estimate value of used jewellery and watches sell second-hand merchandise advise customers on using confectionary products manufacturer's instructions for electrical household appliances floriculture calculate cost of covering advise customers on type of computer equipment execute after sales activities post-process meat provide information on trade-in options estimate amount of paint tobacco brands operate a forecourt site upsell products coordinate orders from various suppliers handle seasonal sales provide information to customers on tobacco products promote recreation activities have computer literacy check vehicles for sale advise customers on seafood choices advise customers on building materials provide information related to antique items recommend orthopedic goods to customers depending on their condition handle personal identifiable information promote cultural venue events advise customers on audiology products features of sporting equipment process medical insurance claims sell optical products inform customers of activity changes construction industry footwear materials sell academic books assist customers in selecting music and video recordings advise customers on financing options for vehicles video-games trends assist customers in trying out sporting goods order customisation of orthopedic products for customers handle knives for meat processing activities sell gaming software sell hardware carry out repair of vehicles electronics principles maintain vehicle delivery documentation ict software specifications estimate costs of installing telecommunication devices sports nutrition adjust jewellery advise customers on the preparation of beverages assist with book events allergic cosmetics reactions advertise sport venue keep up-to-date to computer trends liaise with book publishers trends in fashion weigh fruits and vegetables prepare reports on fuel sold in fuel station advise customers on accessories to complement clothing advise customers on books selection add computer components maintain customer records post-process of fish advise on haberdashery products recommend telecommunication equipment to customers repair jewellery advise customers on appropriate pet care advise customers on electronic cigarettes sell ammunition provide advice on pet training show samples of wall and floor coverings wash gutted fish perform multiple tasks at the same time legal requirements for operating in the automotive retail sector use fruit and vegetables processing machinery communicate with customers negotiate price for antiques clothing industry leather products maintenance identify construction materials from blueprints adjust sporting equipment characteristics of faces footwear components manufacturer's instructions for audiovisual equipment carry out bibliographic work check for medication expiry terms enforce regulations of selling tobacco to minors types of audiological equipment process payments conform to health and safety regulations sell lubricant cooling products for vehicles apply fashion trends to footwear and leather goods clothing sizes monitor ticketing demonstrate use of hardware stay up-to-date with music and video releases sell software personal training cultural projects prepare bread products composition of bakery goods sell books keep up to date on local events furniture trends advise customers on usage of medical products sporting equipment usage offer free samples of cosmetics advertising techniques estimate cost of jewellery and watches' maintenance respond to customers' inquiries fish identification and classification spot valuable items advise customers on purchasing furniture appliances advise customers on types of flowers advise customers on usage of vehicles operate optical measuring equipment sell textiles fabrics perform market research characteristics of precious metals demonstrate functionality of toys and games advise on vehicle characteristics order vehicles ict hardware specifications assist with filling fuel tanks of vehicles maintain inventory of meat products read hallmarks check the potential of second-hand merchandise recommend audiovisual equipment to customers braiding technology types of vehicles calculate fuel sales from pumps advise customers on type of sporting equipment for specific purposes advise customers on preparation of meat products advise customers on preparation of fruits and vegetables maintain jewels and watches sell service contracts for electrical household appliances handle building materials prepare warranty documents for electrical household appliances animal welfare legislation sell flowers develop promotional tools musical genres handle jewellery and watches insurance claims advise customers on alcoholic beverages' harmony with food toys and games safety recommendations care for living pets in the store handle external financing manufacture ingredients sell tickets check quality of fruits and vegetables recommend footwear products to customers advise customers on delicatessen selection nutrients of confectionery arrange audio-visual products in classification order process booking advise customers on maintaining bread products ensure temperature control for fruits and vegetables fish varieties vinyl records measure yarn count types of orthopedic supplies sell weapons textile industry take orders for special publications commercial law explain use of equipment for pets carry out improvised vehicle repairs advise customers on jewellery and watches wall and floor coverings industry advise customers on audiovisual equipment installation construction equipment related to building materials carry out makeover for customers jewellery product categories jewellery processes provide customised building materials cosmetics industry order products advise customers on vehicle's extra services inventory management rules think proactively to secure sales follow control of substances hazardous to health procedures improve conditions of second-hand merchandise types of ammunition book reviews calculate value of gems orthopaedic goods industry quote prices offer cosmetic beauty advice advise customers on usage of care products for pets sell confectionery products demonstrate functionality of video games research market prices for antiques maintain audiovisual equipment advise customers on sewing patterns explain characteristics of computer peripheral equipment food colorants sell building materials advise customers on electrical household appliances' installation maintain customer service change watch battery adjust clothes characteristics of plants advertise new book releases advise customers on leather footwear maintenance estimate cost of building materials cold chain flower and plant products control minor maintenance toys and games trends materials for interior design textile measurement apply regulations regarding the sale of alcoholic beverages explain features of electrical household appliances maintain records of clients' prescriptions sell fish and seafood explain quality of coverings human anatomy prepare warranty documents for audiology equipment recommend clothing according to customer's measurements cut textiles assist customers advise customers on motor vehicles post-process of food find written press' issues car controls handle sensitive products enforce regulations of selling alcoholic beverages to minors promote event demonstrate functionality of software products new vehicles on the market multimedia systems art history characteristics of diamonds provide information on carat rating evaluate spatial information floral composition techniques advise on clothing style acquire antique items advise customers on storage of meat products home decoration techniques order supplies for audiology services plant care products design floral decorations stay up-to-date with latest book releases animal nutrition order optical supplies recommend cosmetics to customers recommend books to customers types of toy materials comply with optical prescriptions toys and games categories attend vehicle auctions provide medication information sell footwear and leather goods sell clothing items to customers create decorative food displays instruct customers on ammunition's usage legal requirements related to ammunition teamwork principles maintain adequate medication storage conditions telecommunication industry repair orthopedic goods types of watches cancellation policies of service providers cosmetics ingredients acoustics sell household goods textile trends types of written press advise customers on usage of cosmetics