Profession specialised seller

Specialised sellers sell goods in specialised shops.

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Personality Type

Knowledge

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

Skills

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Use different communication channels

    Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Examine merchandise

    Control that items put up for sale are correctly priced and displayed and that they function as advertised.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Stock shelves

    Refill shelves with merchandise to be sold.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

Optional knowledge and skills

think proactively to secure sales types of ammunition sell clothing items to customers estimate cost of building materials assist clients with special needs adjust clothes animal nutrition advise customers on audiovisual equipment installation sports competition information control minor maintenance new vehicles on the market maintain jewels and watches spot valuable items care for living pets in the store take orders for special publications food storage order customisation of orthopedic products for customers negotiate sales contracts develop promotional tools assist customers in trying out sporting goods recommend audiovisual equipment to customers advise customers on preparation of fruits and vegetables improve conditions of second-hand merchandise advise customers on accessories to complement clothing explain characteristics of computer peripheral equipment advise customers on the preparation of beverages process payments have computer literacy advise customers on appropriate pet care jewellery product categories provide advice on pet training book reviews process medical insurance claims weigh fruits and vegetables upsell products leather products maintenance negotiate price for antiques sell lubricant cooling products for vehicles adjust jewellery maintain vehicle delivery documentation estimate cost of jewellery and watches' maintenance advise customers on audiology products advise customers on motor vehicles carry out repair of vehicles demonstrate functionality of toys and games estimate costs of installing telecommunication devices identify construction materials from blueprints handle jewellery and watches insurance claims cosmetics ingredients prepare warranty documents for audiology equipment respond to customers' inquiries add computer components materials for interior design floriculture provide fertilizer recommendation for flowers advertise new book releases apply health and safety standards recommend pet food selection assist customers cut textiles adjust sporting equipment sell textiles fabrics orthopaedic goods industry features of sporting equipment types of watches recommend footwear products to customers follow trends in sporting equipment manufacturer's instructions for electrical household appliances inventory management rules sell telecommunication products advise customers on maintaining bread products acoustics food colorants types of toy materials stay up-to-date with music and video releases research market prices for antiques measure yarn count trends in fashion handle seasonal sales recommend newspapers to customers carry out specialised packing for customers handle external financing sell flowers characteristics of diamonds change watch battery advise customers on electrical household appliances' installation advise customers on usage of care products for pets advise customers on type of sporting equipment for specific purposes construction industry sporting events electronics principles follow control of substances hazardous to health procedures handle building materials recreation activities advertising techniques arrange books in classification order sell footwear and leather goods ict hardware specifications demonstrate functionality of video games perform multiple tasks at the same time fish identification and classification sell software products nutrients of confectionery recommend personalised optical products to customers clothing sizes repair jewellery instruct customers on ammunition's usage maintain inventory of meat products cancellation policies of service providers handle personal identifiable information advise customers on preparation of meat products fish varieties flower and plant products maintain customer service sell furniture sell software maintenance contracts check for medication expiry terms merchandising techniques maintain customer records types of orthopedic supplies advise customers on storage of fruits and vegetables prepare bread products speak different languages footwear materials toys and games categories design floral decorations comply with optical prescriptions recommend telecommunication equipment to customers order optical supplies order supplies for audiology services advise customers on financing options for vehicles sell toys and games handle knives for meat processing activities jewellery processes advise customers on storage of meat products sell audiovisual equipment handle sensitive products sell tickets recommend cosmetics to customers wall and floor coverings industry find written press' issues sell service contracts for electrical household appliances handle multiple orders simultaneously maintain audiovisual equipment advise customers on usage of cosmetics estimate value of used jewellery and watches advise customers on maintaining optical products provide information on carat rating demonstrate use of hardware types of vehicles sell confectionery products promote cultural venue events quote prices advise customers on books selection apply fashion trends to footwear and leather goods recommend books to customers advise customers on building materials explain features of electrical household appliances handle delivery of furniture goods carry out makeover for customers offer free samples of cosmetics telecommunication industry legal requirements related to ammunition assist with book events carry out bibliographic work hardware industry textile measurement prepare warranty documents for electrical household appliances provide information on trade-in options textile trends promote event evaluate spatial information cultural projects advise customers on types of flowers create flower arrangements advise customers on purchasing furniture appliances multimedia systems cosmetics industry sell orthopedic goods advise customers on alcoholic beverages' harmony with food calculate value of gems fabric types vinyl records check vehicles for sale allergic cosmetics reactions provide medication information estimate amount of paint order products post-process meat musical genres inspect toys and games for damage toys and games safety recommendations advise customers on jewellery and watches video-games trends advertise sport venue enforce regulations of selling alcoholic beverages to minors assist with filling fuel tanks of vehicles sell software personal training operate optical measuring equipment sporting equipment usage advise customers on usage of medical products demonstrate functionality of software products perform market research wash gutted fish commercial law sell pet accessories arrange audio-visual products in classification order advise customers on vehicle's extra services order vehicles repair orthopedic goods sell books braiding technology sell floor and wall coverings advise customers on type of computer equipment provide information to customers on tobacco products floral composition techniques apply regulations regarding the sale of alcoholic beverages enforce regulations of selling tobacco to minors human anatomy attend vehicle auctions advise on haberdashery products advise customers on using confectionary products manufacture ingredients advise customers on electronic cigarettes recommend orthopedic goods to customers depending on their condition give advice on the matching of food with wine furniture trends inform customers of activity changes advise customers on seafood choices keep up-to-date to computer trends characteristics of plants calculate fuel sales from pumps stay up-to-date with latest book releases tobacco brands sell ammunition home decoration techniques explain quality of coverings teamwork principles explain use of equipment for pets advise customers on usage of vehicles construction equipment related to building materials recommend clothing according to customer's measurements maintain records of clients' prescriptions footwear industry check the potential of second-hand merchandise electrical engineering operate a forecourt site video-games functionalities sell building materials promote recreation activities animal welfare legislation provide information related to antique items art history ict software specifications toys and games trends advise on vehicle characteristics oversee delivery of fuel prepare meat for sale advise customers on power requirements of products plant care products sell academic books sell gaming software monitor ticketing manufacturer's instructions for audiovisual equipment sell hardware legal requirements for operating in the automotive retail sector ensure temperature control for fruits and vegetables carry out improvised vehicle repairs pet diseases types of written press sell fish and seafood types of audiological equipment calculate cost of covering check quality of fruits and vegetables advise customers on delicatessen selection cold chain clothing industry post-process of food communicate with customers execute after sales activities execute advertising measures for the vehicles composition of bakery goods sell weapons register pets advise customers on sewing patterns advise customers on leather footwear maintenance characteristics of faces prepare reports on fuel sold in fuel station maintain adequate medication storage conditions provide customised building materials car controls offer cosmetic beauty advice sports nutrition characteristics of precious metals use fruit and vegetables processing machinery assist customers in selecting music and video recordings manage test drives post-process of fish organise product display read hallmarks advise on clothing style sell household goods office software keep up to date on local events process booking create decorative food displays textile industry show samples of wall and floor coverings sell second-hand merchandise coordinate orders from various suppliers sell optical products footwear components acquire antique items liaise with book publishers

Source: Sisyphus ODB