Profession sporting accessories specialised seller

Sporting accessories specialised sellers sell sports goods, fishing gear, camping goods, boats and bicycles in specialised shops.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Features of sporting equipment

    Types of sporting, fitness and recreational equipment and sporting supplies and their characteristics.

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Sporting equipment usage

    Have knowledge of the correct operation and maintenance of sporting equipment.

Skills

  • Examine merchandise

    Control items put up for sale are correctly priced and displayed and that they function as advertised.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Organise product display

    Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Advise customers on type of sporting equipment for specific purposes

    Provide customers with advice on specific types of sporting equipment, e.g. bowling balls, tennis rackets and skis.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Follow trends in sporting equipment

    Follow material developments and trends within a specific sport. Keep up-to-date about athletes, gear and equipment manufacturers.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Assist customers in trying out sporting goods

    Provide assistance and give advice to customers in a sporting equipment store; invite customers to try out sporting equipment such as bicycles or fitness tools.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Stock shelves

    Refill shelves with merchandise to be sold.

Optional knowledge and skills

human anatomy sports competition information adjust sporting equipment sports nutrition