Profession supermarket manager

Supermarket managers are responsible for activities and staff in a supermarket.

Personality Type

• Enterprising / Conventional

Knowledge

• Medicines for self-medication

  Medication which can be self-administered by individuals for psychological or physical problems. This type is sold in supermarkets and drugstores and does not require a doctors prescription. This medication mostly treats common health issues.

• Sales activities

  The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.

• Employment law

  The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

• Cold chain

  The temperature at which certain products are to be kept for consumption.

Skills

• Ensure compliance with purchasing and contracting regulations

  Implement and monitor company activities in compliance with legal contracting and purchasing legislations.

• Set sales goals

  Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.

• Control of expenses

  Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

• Enforce regulations of selling alcoholic beverages to minors

  Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.

• Apply procurement

  Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.

• Manage theft prevention

  Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

• Negotiate sales contracts

  Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.

• Oversee promotional sales prices

  Ensure that sale prices and promotions are passed through the register as they should.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Measure customer feedback

  Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

• Adhere to organisational guidelines

  Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

• Maximise sales revenues

  Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

• Recruit employees

  Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

• Manage the store image

  Ensure the store's concept is properly advertised through different channels, and that the image is consistent with the product display and staff behaviour.

• Study sales levels of products

  Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.

• Monitor customer service

  Ensure all employees are providing excellent customer service in accordance to company policy.

• Supervise merchandise displays

  Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.

• Manage budgets

  Plan, monitor and report on the budget.

• Enforce regulations of selling tobacco to minors

  Ensure compliance with governmental regulations concerning the prohibition of selling tobacco products to minors.

• Perform market research

  Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

Optional knowledge and skills

Source: Sisyphus ODB