Profession survey enumerator

Survey and market research interviewers interview people and record their responses to survey and market research questions on a range of topics.

Personality Type

• Conventional / Enterprising

Related professions call centre, service desk

• Call centre agent inbound
• Call centre agent outbound
• Call centre manager
• Client information worker, all other
• Contact centre information clerk
• Customer service representative
• Emergency centre telephonist
• Enquiry clerk
• First line supervisor call centre agents

Knowledge

• Survey techniques

  Techniques on how to identify a target audience, choose the right survey method and analyse the data.

• Information confidentiality

  The mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with confidential information and the risks of non-compliance.

• Communication

  Exchanging and conveying information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.

• Interview techniques

  The techniques for getting information out of people by asking the right questions in the right way and to make them feel comfortable.

Skills

• Interview people

  Interview people in a range of different circumstances.

• Fill out forms

  Fill out forms of a different nature with accurate information, legible calligraphy, and within a timely manner.

• Tabulate survey results

  Collate and organise the answers gathered in interviews or polls in order to be analysed and draw conclusions from them.

• Adhere to questionnaires

  Follow and ask the questions laid out in questionnaires when interviewing somebody.

• Respond to enquiries

  Respond to enquiries and requests for information from other organisations and members of the public.

• Capture people's attention

  Approach people and draw their attention to a subject presented to them or to get information from them.

• Prepare survey report

  Gather the analysed data from the survey and write a detailed report on the outcome of the survey.

• Observe confidentiality

  Observe the set of rules establishing the nondisclosure of information except to another authorised person.

• Document interviews

  Record, write, and capture answers and information collected during interviews for processing and analysis using shorthand or technical equipment.

Optional knowledge and skills

Source: Sisyphus ODB