Profession telecommunications analyst

Telecommunications analysts review, analyse and evaluate an organisation's telecommunications needs and systems. They provide training on the telecommunications system features and functionalities.

Personality Type

• Realistic / Investigative

Knowledge

• ICT communications protocols

  The system of rules which allow the exchange of information between computers or other devices via computer networks.

• Electronics principles

  The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.

• Electromagnetism

  The study of electromagnetic forces and the interaction between electric and magnetic fields. The interaction between electrically charged particles can create magnetic fields with a certain range or frequency and electricity can be produced by the changing of these magnetic fields.

• Procurement of ICT network equipment

  The products available from network equipment providers and methods for selecting and procuring the equipment.

• Microwave principles

  The technologies used in transmission of information or energy via electromagnetic waves between 1000 and 100,000 MHz.

• Analog electronics theory

  The theory based on analogue circuits in which volumes (voltage or current) continuously vary over time.

• Telecommunication trunking

  The method of providing network access to many clients while keeping smaller number of connection components by grouping and sharing connection circuits and frequencies.

• Direct inward dialing

  The telecommunication service that provides a company with a series of telephone numbers for internal use, such as individual telephone numbers for each employee or every workstation. Using Direct Inward Dialing (DID), a company does not need another line for every connection.

Skills

• Operate call distribution system

  Apply assigning methods (mostly used in call centres) to provide clients with the best possible service by connecting them with the most suitable agent.

• Provide user documentation

  Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.

• Analyse business processes

  Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.

• Design process

  Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.

• Provide ICT system training

  Plan and conduct training of staff on system and network issues. Utilise training material, evaluate and report on the learning progress of trainees.

• Upgrade firmware

  Update basic or integrated software included in devices, network components and embedded systems.

• Operate electronic measuring instruments

  Tend a wide variety of devices for measuring electronic characteristics of system components, such as optical power meter, fibre power meter, digital power meter and multimeter.

• Execute analytical mathematical calculations

  Apply mathematical methods and make use of calculation technologies in order to perform analyses and devise solutions to specific problems.

• Calibrate electronic instruments

  Correct and adjust the reliability of an electronic instrument by measuring output and comparing results with the data of a reference device or a set of standardised results. This is done in regular intervals which are set by the manufacturer and using calibration devices.

• Operate private branch exchange

  Handle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external phone lines.

• Provide cost benefit analysis reports

  Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.

• Install monitors for process control

  Plan and deploy a system of monitors for controlling specific processes in an organisation or a system.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Use session border controller

  Manage calls during a given VoIP session and ensure security and quality of service by operating a session border controller (SBC).

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Define technical requirements

  Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.

Optional knowledge and skills

Source: Sisyphus ODB