Profession telephone switchboard operator

Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

  • Conventional / Enterprising
  • Conventional / Social

Related professions reception, telephone

Knowledge

  • Electronic communication

    Data communication performed through digital means such as computers, telephone or e-mail.

Skills

  • Maintain telephony system

    Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes and provide voicemail instruction for staff.

  • Answer incoming calls

    Respond to customers' inquiries and provide customers with appropriate information.

  • Redirect callers

    Answer the phone as first contact person. Connect callers to the correct department or person.

  • Use communication devices

    Operate communication devices in order to interact with customers, colleagues, and others.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Use computer telephony integration

    Utilise technology that allows interaction between telephone and computer. Enable call services directly within a desktop environment.

Optional knowledge and skills

respond to customers' inquiries install electronic communication equipment ict communications protocols handle helpdesk problems concepts of telecommunications monitor communication channels' performance greet guests

Common job titles

  • Telephone operator - hjd
  • Phone operator / medical answering service
  • Switchboard operator (sca)
  • Telephone operator prn - operators
  • Telephone operator-hospital
  • Switchboard operator
  • Communications operator - bellevue sqaure
  • Hospital operator
  • Switchboard operator/receptionist
  • Security dispatcher / schedule coordinator