Profession telephone switchboard operator
Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.
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- Conventional / Enterprising
- Conventional / Social
Related professions reception, telephone
- Electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
- Maintain telephony system
Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes and provide voicemail instruction for staff.
- Answer incoming calls
Respond to customers' inquiries and provide customers with appropriate information.
- Redirect callers
Answer the phone as first contact person. Connect callers to the correct department or person.
- Use communication devices
Operate communication devices in order to interact with customers, colleagues, and others.
- Communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
- Use computer telephony integration
Utilise technology that allows interaction between telephone and computer. Enable call services directly within a desktop environment.
Optional knowledge and skillsrespond to customers' inquiries install electronic communication equipment ict communications protocols handle helpdesk problems concepts of telecommunications monitor communication channels' performance greet guests
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