Profession telephone switchboard operator
Telephonists operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.
Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.
- Social / Conventional
Related professions reception, telephone
- Telephone switchboard operator
- Electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
- Use computer telephony integration
Utilise technology that allows interaction between telephone and computer. Enable call services directly within a desktop environment.
- Use communication devices
Operate communication devices in order to interact with customers, colleagues, and others.
- Redirect callers
Answer the phone as first contact person. Connect callers to the correct department or person.
- Answer incoming calls
Respond to customers' inquiries and provide customers with appropriate information.
- Maintain telephony system
Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes and provide voicemail instruction for staff.
- Communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.