Profession ticket issuing clerk
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
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- Conventional / Enterprising
- Sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- E-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
- Characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
- Cancellation policies of service providers
The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.
- Characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
- Assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
- Organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
- Maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
- Keep up to date on local events
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
- Have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
- Handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
- Carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
- Ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
- Operate cash register
Register and handle cash transactions by using point of sale register.
- Maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
- Respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
- Stock shelves
Refill shelves with merchandise to be sold.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
- Sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
- Quote prices
Refer to prices for the client by researching and estimating fare rates.
- Carry out order intake
Take in of purchase requests for items that are currently unavailable.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
- Apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
- Examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
- Monitor ticketing
Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.
- Provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
- Issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
- Prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
- Monitor stock level
Evaluate how much stock is used and determine what should be ordered.
- Inform customers of activity changes
Brief customers about changes, delays or cancellations of planned activities.
- Carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.