Profession ticket sales agent

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

Personality Type

• Enterprising / Conventional
• Conventional / Enterprising

Knowledge

• Cancellation policies of service providers

  The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.

Skills

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Use global distribution system

  Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.

• Process booking

  Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

• Keep up to date on local events

  Follow the information about upcoming events, services or activities by checking information sheets and online communication.

• Sell tickets

  Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

• Inform customers of activity changes

  Brief customers about changes, delays or cancellations of planned activities.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Quote prices

  Refer to prices for the client by researching and estimating fare rates.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Respond to customers' inquiries

  Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Assist clients with special needs

  Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

• Handle personal identifiable information

  Administer sensitive personal information on customers securely and discreetly

• Provide tourism related information

  Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

• Upsell products

  Persuade customers to buy additional or more expensive products.

Optional knowledge and skills

Source: Sisyphus ODB