Profession ticket sales agent

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

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Personality Type

  • Enterprising / Conventional
  • Conventional / Enterprising

Knowledge

  • Cancellation policies of service providers

    The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.

Skills

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Keep up to date on local events

    Follow the information about upcoming events, services or activities by checking information sheets and online communication.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Handle personal identifiable information

    Administer sensitive personal information on customers securely and discreetly

  • Provide tourism related information

    Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

  • Inform customers of activity changes

    Brief customers about changes, delays or cancellations of planned activities.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Use global distribution system

    Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.

  • Upsell products

    Persuade customers to buy additional or more expensive products.

  • Sell tickets

    Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

  • Quote prices

    Refer to prices for the client by researching and estimating fare rates.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Respond to customers' inquiries

    Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

  • Process booking

    Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Optional knowledge and skills

comply with food safety and hygiene apply foreign languages in tourism maintain customer records speak different languages assist customers with self-service ticketing machines

Common job titles

  • Sales agents
  • Ticket agent
  • Ticket office/passport services coordinator
  • Ticketing sales agent i
  • Box office agents
  • Ticket office agent- norfolk
  • Front desk sales and service member representative i
  • Front line sales agent
  • Travel agent
  • Ticket agent (tod)