Profession ticket sales agent

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

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Personality Type

  • Enterprising / Conventional
  • Conventional / Enterprising

Knowledge

  • Cancellation policies of service providers

    The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.

Skills

  • Keep up to date on local events

    Follow the information about upcoming events, services or activities by checking information sheets and online communication.

  • Sell tickets

    Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

  • Quote prices

    Refer to prices for the client by researching and estimating fare rates.

  • Use global distribution system

    Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.

  • Process booking

    Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

  • Handle personal identifiable information

    Administer sensitive personal information on customers securely and discreetly

  • Upsell products

    Persuade customers to buy additional or more expensive products.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Respond to customers' inquiries

    Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Inform customers of activity changes

    Brief customers about changes, delays or cancellations of planned activities.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Provide tourism related information

    Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

Optional knowledge and skills

comply with food safety and hygiene assist customers with self-service ticketing machines maintain customer records speak different languages apply foreign languages in tourism