Profession tour operator representative

Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.

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Personality Type

  • Enterprising / Conventional
  • Conventional / Enterprising

Knowledge

  • Geographical areas relevant to tourism

    The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Skills

  • Maintain working relationships

    Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Collect tourist information

    Gather and compile relevant touristic information from a variety of sources.

  • Apply foreign languages in tourism

    Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Work in a hospitality team

    Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.

  • Make logistical arrangements

    Cooperate with coach operators, transport providers and accommodation providers in order to schedule transport, accommodation and activities.

  • Handle personal identifiable information

    Administer sensitive personal information on customers securely and discreetly

  • Provide customised products

    Make and develop custom-made products and solutions for customer's specific needs.

  • Provide performance feedback

    Provide performance feedback and observation remarks to third parties with regard to quality

  • Upsell products

    Persuade customers to buy additional or more expensive products.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Process booking

    Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

  • Devise special promotions

    Plan and invent promotion activities to stimulate sales

Optional knowledge and skills

negotiate service with providers implement sales strategies manage the customer experience implement marketing strategies negotiate supplier arrangements maintain customer records prepare travel packages