Profession tour operators manager

Tour operators managers are in charge of managing employees and of activities within tour operators related to the organisation of package tours and other tourism services.

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Tourism market

    The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.

  • Sales strategies

    The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.

Skills

  • Prepare travel packages

    Make holiday and travel packages ready and arrange accommodation, logistics and transportation services such as chartered airplanes, taxis or rental cars for clients and additional services and excursions.

  • Perform market research

    Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

  • Develop revenue generation strategies

    Elaborate methodologies through which a company markets and sells a product or service to generate income.

  • Oversee the printing of touristic publications

    Manage the printing of marketing publications and materials for the promotion of tourism-related products.

  • Develop tourism products

    Develop and promote tourism products, activities, services and package deals.

  • Negotiate tourism rates

    Reach agreements in tourism sales by discussing services, volumes, discounts and commission rates.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Translate strategy into operation

    Render strategic tasks into operative level according to the planned timing to achieve planned results and objectives.

  • Set up pricing strategies

    Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.

  • Handle personal identifiable information

    Administer sensitive personal information on customers securely and discreetly

  • Develop strategies for accessibility

    Create strategies for a business to enable optimum accessibility for all clients.

  • Plan medium to long term objectives

    Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

  • Provide customised products

    Make and develop custom-made products and solutions for customer's specific needs.

  • Plan marketing strategy

    Determine the objective of the marketing strategy whether it is for establishing image, implementing a pricing strategy, or raising awareness of the product. Establish approaches of marketing actions to ensure that goals are achieved efficiently and over a long term.

  • Select optimal distribution channel

    Choose the best possible distribution channel for the customer.

  • Manage contracts

    Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Build business relationships

    Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Oversee quality control

    Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Build a network of contacts with suppliers of tourist services

    Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services.

  • Manage distribution channels

    Oversee distribution channels with regards to the requirements of customers.

  • Recruit employees

    Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

  • Oversee the design of touristic publications

    Monitor the design of marketing publications and materials for the promotion of tourism-related products.

  • Maximise sales revenues

    Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

Optional knowledge and skills

develop tourism destinations manage distribution of destination promotional materials manage production of destination promotional materials create annual marketing budget coordinate operational activities develop working procedures negotiate tourism experience purchases identify suppliers

Common job titles

  • Safety and compliance manager
  • Freelance production manager (las vegas)
  • Group and tourism sales manager
  • Marina manager - willow beach, az
  • Operations optimization manager
  • Asset / portfolio management associate / vp
  • Entertainment events coordinator (queen mary)
  • Passenger services manager / travel & education
  • Coach bus driver