Profession tour organiser

Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.

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Personality Type

  • Enterprising / Conventional
  • Conventional / Enterprising

Knowledge

  • Local area tourism industry

    The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

  • Geographical areas relevant to tourism

    The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Skills

  • Organise entry to attractions

    Arrange the enrolment in activities and attractions. Arrange payments and pre-bookings and distribute information leaflets.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Build business relationships

    Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

  • Check travel documentation

    Control tickets and travel documents, allocate seats and note food preferences of people on tour.

  • Welcome tour groups

    Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.

  • Inform tourist groups on logistical times

    Brief groups of tourists on departure and arrival times as part of their itinerary.

  • Organise transportation of tour groups

    Arrange the rent of cars or buses for groups and schedule timely departures and returns.

  • Handle personal identifiable information

    Administer sensitive personal information on customers securely and discreetly

  • Perform services in a flexible manner

    Adapt service approach when circumstances change.

  • Assist at check-in

    Help holidaymakers with their check-in and show them their accommodation.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Liaise with guest facilities providers

    Communicate with hotel personnel, transport companies and other relevant services well before arrival and ensure everything is accurately planned beforehand.

  • Apply foreign languages in tourism

    Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

  • Coordinate performance tours

    Schedule planning for a series of event dates, plan timetables, organise venues, accommodations and transportation for longer tours.

  • Handle veterinary emergencies

    Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

  • Oversee all travel arrangements

    Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Maintain working relationships

    Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

Optional knowledge and skills

tourist resources of a destination for further development maintain relationship with suppliers read maps plan medium to long term objectives use different communication channels participate in tourism events