Profession tour organiser
Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.
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Personality Type
- Enterprising / Conventional
- Conventional / Enterprising
Knowledge
- Local area tourism industry
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
- Geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Skills
- Coordinate performance tours
Schedule planning for a series of event dates, plan timetables, organise venues, accommodations and transportation for longer tours.
- Oversee all travel arrangements
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
- Organise entry to attractions
Arrange the enrolment in activities and attractions. Arrange payments and pre-bookings and distribute information leaflets.
- Build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
- Check travel documentation
Control tickets and travel documents, allocate seats and note food preferences of people on tour.
- Maintain working relationships
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
- Inform tourist groups on logistical times
Brief groups of tourists on departure and arrival times as part of their itinerary.
- Handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
- Apply foreign languages in tourism
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
- Assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
- Assist at check-in
Help holidaymakers with their check-in and show them their accommodation.
- Welcome tour groups
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Handle veterinary emergencies
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
- Organise transportation of tour groups
Arrange the rent of cars or buses for groups and schedule timely departures and returns.
- Liaise with guest facilities providers
Communicate with hotel personnel, transport companies and other relevant services well before arrival and ensure everything is accurately planned beforehand.
- Manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
- Perform services in a flexible manner
Adapt service approach when circumstances change.