Profession tour organiser

Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.

Personality Type

• Enterprising / Conventional
• Conventional / Enterprising

Knowledge

• Geographical areas relevant to tourism

  The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

• Local area tourism industry

  The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

Skills

• Organise transportation of tour groups

  Arrange the rent of cars or buses for groups and schedule timely departures and returns.

• Manage health and safety standards

  Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

• Oversee travel arrangements

  Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

• Maintain working relationships

  Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

• Welcome tour groups

  Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.

• Handle personal identifiable information

  Administer sensitive personal information on customers securely and discreetly

• Check travel documentation

  Control tickets and travel documents, allocate seats and note food preferences of people on tour.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Organise entry to attractions

  Arrange the enrolment in activities and attractions. Arrange payments and pre-bookings and distribute information leaflets.

• Perform services in a flexible manner

  Adapt service approach when circumstances change.

• Apply foreign languages in tourism

  Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

• Build business relationships

  Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

• Liaise with guest facilities providers

  Communicate with hotel personnel, transport companies and other relevant services well before arrival and ensure everything is accurately planned beforehand.

• Assist clients with special needs

  Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

• Assist at check-in

  Help holidaymakers with their check-in and show them their accommodation.

• Coordinate performance tours

  Schedule planning for a series of event dates, plan timetables, organise venues, accommodations and transportation for longer tours.

• Inform tourist groups on logistical times

  Brief groups of tourists on departure and arrival times as part of their itinerary.

• Handle veterinary emergencies

  Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Optional knowledge and skills

Source: Sisyphus ODB