Profession tourist information officer
Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
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- Enterprising / Conventional
- Conventional / Enterprising
- Local area tourism industry
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
- Geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
- Produce content for tourism brochures
Create content for leaflets and tourism brochures, travel services and package deals.
- Demonstrate intercultural competences in hospitality services
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
- Assist visitors
Aid visitors by responding to their questions, giving satisfactory explanations, suggestions and recommendations.
- Collect tourist information
Gather and compile relevant touristic information from a variety of sources.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Develop tourist information materials
Create documents such as leaflets, brochures or city guides to inform tourists about local, cultural, social and historical activities and places of interest.
- Maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
- Maintain working relationships
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
- Handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Quote prices
Refer to prices for the client by researching and estimating fare rates.
- Distribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
- Respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
- Process reservations
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
- Devise special promotions
Plan and invent promotion activities to stimulate sales
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Provide directions to guests
Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.
- Apply foreign languages in tourism
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
- Coordinate efforts of stakeholders for destination promotion
Monitor with relevant stakeholders, such as business owners and government institutions to develop a cooperative product or promotion campaign.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Optional knowledge and skillsperform services in a flexible manner organise cultural events build business relationships sell tickets apply social media marketing work in a hospitality team sell souvenirs integrate content into output media process payments ensure customer focus
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