Profession toys and games specialised seller

Toys and games specialised sellers sell toys and games in specialised shops.

Toys and games specialised seller Jobs: Open positions

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Personality Type

Knowledge

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Toys and games categories

    Categories and age limits of games and toys.

  • Toys and games trends

    Latest developments in the games and toys industry.

  • Types of toy materials

    Field of information which distinguishes the nature and different types of toy materials, such as wood, glass, plastic, steel, etc.

  • Toys and games safety recommendations

    Safety instructions of games and toys, according to the materials they are composed of.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

Skills

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Demonstrate functionality of toys and games

    Demonstrate to customers and their children the features and functionalities of games and toys.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Use different communication channels

    Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Stock shelves

    Refill shelves with merchandise to be sold.

  • Examine merchandise

    Control that items put up for sale are correctly priced and displayed and that they function as advertised.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Sell toys and games

    Sell and provide information and advice on a wide range of toys and games, taking into account different age groups.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Inspect toys and games for damage

    Identify damage and cracks in games and toys in the store; take appropriate actions to remedy.

  • Organise product display

    Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

Source: Sisyphus ODB