Profession train conductor
Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.
- Realistic / Enterprising
- Railway framework legislation
Know and apply railway framework legislation where requirements for railways in the EU are established. Know legislation that applies to the field of cross-border freight transit.
- Passenger transport regulations
Have knowledge of passenger transport conventions and regulations.
- Customs regulations for passengers
Understand passenger customs regulations; know which official documents or declaration forms are required from different kinds of passenger.
- Focus on passengers
Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.
- Communicate clearly with passengers
Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.
- Ensure passenger comfort
Ensure the safety and comfort of train passengers; help passengers to get on and off the train using any mechanical aids as necessary. Respond to passengers requests and pursue maximum customer satisfaction.
- Speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
- Assist disable passengers
Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.
- Manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
- Sell train tickets
Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.
- Operate railway communication systems
Operate railway communication systems; make announcements over the public address system or communicate with central train administration.
- Assist passengers in emergency situations
Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.
- Check carriages
Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.
- Research passenger needs
Conduct research and investigations in order to identify and classify the needs and desires of passengers; enhance non-aviation related revenues from restaurant and retail offerings in the airport.
- Provide information to passengers
Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.
- Tend to passenger belongings
Handle passenger belongings; assist elderly or physically challenged travellers by carrying their luggage.
- Supervise movement of passengers
Oversee embarking and disembarking of travellers; ensure that safety regulations are followed according to specifications.
- Handle stressful situations
Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.
- Communicate reports provided by passengers
Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.
- Handle petty cash
Handle petty cash for minor expenses and transactions required for the daily running of a business.
- Monitor customer inquiries
Process questions and requests from customers; provide clear information about imported and exported products.
- Answer questions about the train transport service
Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web services, etc.
- Assist passengers with timetable information
Listen to railway travellers and respond to their enquiries related to train times; read timetables to assist travellers with the planning of a trip. Identify in a timetable when a particular train service is scheduled to depart and arrive at its destination.