Profession travel agent
Travel agents design and market travel programme itineraries for potential travellers or visitors.
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- Enterprising / Conventional
- Geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
- Present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
- Produce content for tourism brochures
Create content for leaflets and tourism brochures, travel services and package deals.
- Process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Quote prices
Refer to prices for the client by researching and estimating fare rates.
- Advertise travel insurance
Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while traveling, either within one's own country or internationally.
- Provide customised products
Make and develop custom-made products and solutions for customer's specific needs.
- Persuade others
Change a person's beliefs, attitudes, intentions, motivations, or behaviours with the help of reasoned arguments.
- Achieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Ensure the privacy of guests
Develop methods and strategies to ensure maximum customer privacy.
- Provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
- Maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
- Use customer relationship management software
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Oversee all travel arrangements
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Apply foreign languages in tourism
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
- Distribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Sell tourist packages
Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.
- Implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
- Implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Optional knowledge and skillscarry out internet research coordinate events manage time in tourism use communication techniques work in a hospitality team follow ethical code of conduct in tourism
Common job titles
- Job title: travel specialist
- Customer service representative - work from home (texas only)
- Travel sales agent work from home
- Customer service - travel rewards
- Reservation agent
- Experienced travel agent- remote
- Corporate travel agent
- Work@home agent openings for texas
- Travel services specialist
- Travel agent