Profession travel agent

Travel consultants supply information, arrange travel itineraries, obtain travel and accommodation reservations and organise group tours.

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Personality Type

  • Enterprising / Conventional

Related professions travel

Knowledge

  • Geographical areas relevant to tourism

    The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Skills

  • Ensure the privacy of guests

    Develop methods and strategies to ensure maximum customer privacy.

  • Provide customised products

    Make and develop custom-made products and solutions for customer's specific needs.

  • Produce content for tourism brochures

    Create content for leaflets and tourism brochures, travel services and package deals.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Maintain customer records

    Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Quote prices

    Refer to prices for the client by researching and estimating fare rates.

  • Oversee all travel arrangements

    Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

  • Present reports

    Display results, statistics and conclusions to an audience in a transparent and straightforward way.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Sell tourist packages

    Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.

  • Implement sales strategies

    Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

  • Achieve sales targets

    Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Use customer relationship management software

    Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

  • Upsell products

    Persuade customers to buy additional or more expensive products.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Apply foreign languages in tourism

    Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

  • Advertise travel insurance

    Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while traveling, either within one's own country or internationally.

  • Maintain relationship with suppliers

    Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

  • Provide tourism related information

    Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

  • Distribute local information materials

    Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

  • Process booking

    Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Optional knowledge and skills

work in a hospitality team follow ethical code of conduct in tourism manage time in tourism carry out internet research coordinate events use communication techniques