Profession travel consultant

Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.

Personality Type

• Enterprising / Conventional
• Conventional / Enterprising

Knowledge

• Geographical areas relevant to tourism

  The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

Skills

• Maintain working relationships

  Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.

• Carry out internet research

  Execute efficient search on the internet in order to gather relevant information and share it with others.

• Use global distribution system

  Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.

• Devise tailor-made tourism itineraries

  Create custom-made itineraries, taking into account the specific needs and preferences of customers.

• Oversee travel arrangements

  Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

• Maintain customer records

  Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

• Advertise travel insurance

  Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one's own country or internationally.

• Apply foreign languages in tourism

  Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Sell tourist packages

  Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Use customer relationship management software

  Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Upsell products

  Persuade customers to buy additional or more expensive products.

• Provide tourism related information

  Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

• Customise travel package

  Personalise and present custom-made travel packages for customer's approval.

• Process booking

  Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

• Maintain relationship with suppliers

  Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Optional knowledge and skills

Source: Sisyphus ODB