Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
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- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Explain features in accommodation venue
Clarify guests' accommodation facilities and demonstrate and show how to use them.
- Monitor guest access
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
- Check tickets at venue entry
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Distribute programmes at the venue
Provide guests with leaflets and programmes related to the event taking place.
- Provide directions to guests
Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.
Optional knowledge and skillssupervise entertainment activities for guests work in shifts liaise with security authorities operate fire extinguishers identify security threats process payments replace defective devices hang advertising posters handle surveillance equipment tend to guests with special needs control crowd practice vigilance fire safety regulations prepare premises check list of participants manage emergency evacuation plans manage lost and found articles disseminate messages to people clean up after an event sell snacks respond to visitor complaints
Source: Sisyphus ODB