Profession usher

Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.

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Personality Type

  • Social / Conventional

Skills

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Explain features in accommodation venue

    Clarify guests' accommodation facilities and demonstrate and show how to use them.

  • Provide directions to guests

    Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Sell tickets

    Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.

  • Distribute programmes at the venue

    Provide guests with leaflets and programmes related to the event taking place.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Check tickets at venue entry

    Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.

  • Monitor guest access

    Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

Optional knowledge and skills

tend to guests with special needs control crowd hang advertising posters work in shifts identify security threats handle surveillance equipment prepare premises liaise with security authorities disseminate messages to people sell snacks manage emergency evacuation plans practice vigilance process payments manage lost and found articles supervise entertainment activities for guests check list of participants clean up after an event respond to visitor complaints fire safety regulations replace defective devices operate fire extinguishers