Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
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- Realistic / Conventional
- Social / Enterprising
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Apply safety measures
Perform tasks and operations taking into account the safety regulations and standards and applying them in order to prevent incidents or hazards.
- Check tickets at venue entry
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
- Provide directions to guests
Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.
- Sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
- Distribute programmes at the venue
Provide guests with leaflets and programmes related to the event taking place.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Monitor guest access
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
- Explain features in accommodation venue
Clarify guests' accommodation facilities and demonstrate and show how to use them.
- Greet guests
Welcome guests in a friendly manner in a certain place.
Optional knowledge and skillspractice vigilance replace defective devices clean up after an event sell snacks handle surveillance equipment fire safety regulations identify security threats operate fire extinguishers supervise entertainment activities for guests disseminate messages to people prepare premises check list of participants respond to visitor complaints manage lost and found articles tend to guests with special needs hang advertising posters manage emergency evacuation plans process payments work in shifts control crowd liaise with security authorities
Common job titles
- Guest experience manager
- Community events planner
- Theater ushers
- Part time usher
- Show place arena part-time job opportunities
- Pt event staff interviews
- Usher/ticket taker/greeter
- Channels project specialist