Profession vehicle rental agent
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.
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- Conventional / Enterprising
- Car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
- Contract law
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
- Types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
- Audit closed vehicle rental contracts
Ensure the accuracy of refuelling charges, applicable taxes for the returned vehicles.
- Perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.
- Arrange pick‐up
Determine ways for customers to pick-up cars according to their needs and specific location.
- Handle rental overdues
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
- Have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
- Achieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Conduct customer identification
Check customer's ID and drivers licences before renting items.
- Apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
- Review completed contracts
Review content and check accuracy of completed contracts.
- Process data
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
- Provide customers with price information
Provide customers with accurate and up-to-date information about charges and price rates.
- Arrange rental car drop-off
Organize the drop-off of cars rented by customers on specific locations.
- Complete transaction procedures for returned vehicles
Finish the transaction procedures for returned vehicles; verify the accuracy of closing calculations.
- Process reservations
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Check vehicle damage
Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Optional knowledge and skillsmaintain vehicle service listen actively create solutions to problems utillise cross-selling facilitate official agreement show diplomacy manage theft prevention build rapport with people from different cultural backgrounds credit card payments use customer relationship management software speak different languages deal with pressure from unexpected circumstances upsell products tolerate stress operate cash point leasing characteristics work independently in rental services
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