Profession vehicle rental agent

Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

Personality Type

• Conventional / Enterprising

Knowledge

• Car controls

  The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

• Contract law

  The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.

• Types of vehicles

  Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Skills

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Arrange pick‐up

  Determine ways for customers to pick-up cars according to their needs and specific location.

• Arrange rental car drop-off

  Organize the drop-off of cars rented by customers on specific locations.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Perform multiple tasks at the same time

  Execute multiple tasks at the same time, being aware of key priorities.

• Check vehicle damage

  Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.

• Audit closed vehicle rental contracts

  Ensure the accuracy of refuelling charges, applicable taxes for the returned vehicles.

• Provide customers with price information

  Provide customers with accurate and up-to-date information about charges and price rates.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Conduct customer identification

  Check customer's ID and drivers licences before renting items.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Record customers' personal data

  Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

• Process reservations

  Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

• Review completed contracts

  Review content and check accuracy of completed contracts.

• Achieve sales targets

  Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

• Complete transaction procedures for returned vehicles

  Finish the transaction procedures for returned vehicles; verify the accuracy of closing calculations.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Process data

  Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Handle rental overdues

  Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.

Optional knowledge and skills

Source: Sisyphus ODB