Profession vehicle rental agent

Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

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Personality Type

  • Conventional / Enterprising

Knowledge

  • Contract law

    The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.

  • Car controls

    The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

  • Types of vehicles

    Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Skills

  • Conduct customer identification

    Check customer's ID and drivers licences before renting items.

  • Audit closed vehicle rental contracts

    Ensure the accuracy of refuelling charges, applicable taxes for the returned vehicles.

  • Process data

    Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

  • Handle rental overdues

    Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.

  • Arrange rental car drop-off

    Organize the drop-off of cars rented by customers on specific locations.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Process reservations

    Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

  • Perform multiple tasks at the same time

    Execute multiple tasks at the same time, being aware of key priorities.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Record customers' personal data

    Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

  • Arrange pick‐up

    Determine ways for customers to pick-up cars according to their needs and specific location.

  • Review completed contracts

    Review content and check accuracy of completed contracts.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Provide customers with price information

    Provide customers with accurate and up-to-date information about charges and price rates.

  • Achieve sales targets

    Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

  • Complete transaction procedures for returned vehicles

    Finish the transaction procedures for returned vehicles; verify the accuracy of closing calculations.

  • Check vehicle damage

    Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

Optional knowledge and skills

build rapport with people from different cultural backgrounds leasing characteristics upsell products operate cash point deal with pressure from unexpected circumstances maintain vehicle service manage theft prevention work independently in rental services credit card payments facilitate official agreement use customer relationship management software tolerate stress speak different languages utilise cross-selling show diplomacy create solutions to problems listen actively