Profession waiting list coordinator

Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.

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Personality Type

  • Conventional / Enterprising

Knowledge

  • Data protection

    The principles, ethical issues, regulations and protocols of data protection.

  • Health records management

    The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.

  • Medical terminology

    The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.

Skills

  • Answer patients' questions

    Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.

  • Perform resource planning

    Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

  • Monitor waiting list

    Monitor the list of patients waiting for an operation or consultation. Make sure it is accurate and complete.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Maintain healthcare user data confidentiality

    Comply with and maintain the confidentiality of healthcare users` illness and treatment information.

  • Identify patients' medical records

    Locate, retrieve and present medical records, as requested by authorized medical personnel.

  • Use electronic health records management system

    Be able to use specific software for the management of health care records, following appropriate codes of practice.

  • Ensure proper appointment administration

    Develop cancellation policies and policies on payment for `no shows`and follow a procedure for arranging appointments. Provide information about waiting times and waiting lists, ensuring that patients are informed in time about any changes to their appointments, and aware of costs and/or fees, and the possibility of public or private health insurance.

Optional knowledge and skills

perform clerical duties manage information in health care customer service manage administrative systems communicate effectively in healthcare maintain customer service collect statistics on medical records archive healthcare users' records time management empathise with the healthcare user develop organisational policies advise on efficiency improvements interact with healthcare users

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