Profession waiting list coordinator

Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.

Personality Type

• Conventional / Enterprising

Knowledge

• Data protection

  The principles, ethical issues, regulations and protocols of data protection.

• Medical terminology

  The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.

• Health records management

  The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.

Skills

• Ensure proper appointment administration

  Set up a proper procedure to manage appointments, including policies related to cancellation and nonappearance.

• Perform resource planning

  Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

• Answer patients' questions

  Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.

• Monitor waiting list

  Monitor the list of patients waiting for an operation or consultation. Make sure it is accurate and complete.

• Maintain healthcare user data confidentiality

  Comply with and maintain the confidentiality of healthcare users` illness and treatment information.

• Communicate by telephone

  Liaise via telephone by making and answering calls in a timely, professional and polite manner.

• Use electronic health records management system

  Use specific software for the management of health care records, following appropriate codes of practice.

• Identify patients' medical records

  Locate, retrieve and present medical records, as requested by authorized medical personnel.

Optional knowledge and skills

Source: Sisyphus ODB