Profession waiting list coordinator

Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.

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Personality Type

  • Conventional / Enterprising

Knowledge

  • Health records management

    The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.

  • Data protection

    The principles, ethical issues, regulations and protocols of data protection.

  • Medical terminology

    The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.

Skills

  • Maintain healthcare user data confidentiality

    Comply with and maintain the confidentiality of healthcare users` illness and treatment information.

  • Monitor waiting list

    Monitor the list of patients waiting for an operation or consultation. Make sure it is accurate and complete.

  • Ensure proper appointment administration

    Develop cancellation policies and policies on payment for `no shows`and follow a procedure for arranging appointments. Provide information about waiting times and waiting lists, ensuring that patients are informed in time about any changes to their appointments, and aware of costs and/or fees, and the possibility of public or private health insurance.

  • Answer patients' questions

    Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.

  • Identify patients' medical records

    Locate, retrieve and present medical records, as requested by authorized medical personnel.

  • Use electronic health records management system

    Be able to use specific software for the management of health care records, following appropriate codes of practice.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Perform resource planning

    Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

Optional knowledge and skills

perform clerical duties archive healthcare users' records empathise with the healthcare user collect statistics on medical records manage administrative systems customer service manage information in health care develop organisational policies interact with healthcare users maintain customer service communicate effectively in healthcare advise on efficiency improvements