Profession atm repair technician

ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients' location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.

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Personality Type

  • Realistic / Conventional
  • Realistic / Investigative

Knowledge

  • Security threats

    Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.

  • ATM systems

    The different technologies, software, hardware and operations that are used or can be found in automated teller machines.

  • Mechanical tools

    Understand machines and tools, including their designs, uses, repair, and maintenance.

  • Electronics

    The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

Skills

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Perform maintenance on installed equipment

    Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

  • Identify security threats

    Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

  • Prioritise tasks

    Organise tasks according to their priority.

  • Perform test run

    Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Troubleshoot

    Identify operating problems, decide what to do about it and report accordingly.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Lift heavy weights

    Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Repair equipment on site

    Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

  • Apply safety measures

    Perform tasks and operations taking into account the safety regulations and standards and applying them in order to prevent incidents or hazards.

  • Replace defect components

    Remove defective parts and replace them with functioning components.

Optional knowledge and skills

install software assemble machines apply technical communication skills maintain records of maintenance interventions drive vehicles communicate by telephone clean equipment make independent operating decisions disassemble machines work in shifts information confidentiality secure working area administer appointments issue sales invoices report to the team leader show social competences work ergonomically order supplies manage schedule of tasks perform services in a flexible manner

Common job titles

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  • Atm service technician
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