Profession ATM repair technician

ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients' location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.

Personality Type

• Enterprising / Conventional
• Realistic / Conventional
• Realistic / Investigative

Knowledge

• Mechanical tools

  Understand machines and tools, including their designs, uses, repair, and maintenance.

• Security threats

  Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.

• Electronics

  The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

• ATM systems

  The different technologies, software, hardware and operations that are used or can be found in automated teller machines.

Skills

• Troubleshoot

  Identify operating problems, decide what to do about it and report accordingly.

• Replace defect components

  Remove defective parts and replace them with functioning components.

• Repair equipment on site

  Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

• Identify security threats

  Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

• Lift heavy weights

  Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Perform maintenance on installed equipment

  Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Use repair manuals

  Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Prioritise tasks

  Organise tasks according to their priority.

• Perform test run

  Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.

• Provide customer information related to repairs

  Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

Optional knowledge and skills

Source: Sisyphus ODB