Profession baggage flow supervisor

Baggage flow supervisors monitor the flow of baggage in airports to ensure baggage makes connections, arrives at the destinations in a timely manner. They communicate with baggage managers to ensure compliance with regulations and apply correct solutions. Baggage flow supervisors collect, analyse and maintain records on airline data, passenger, and baggage flow, as well as creating and distributing daily reports regarding staff needs, safety hazards, maintenance needs and incident reports. They ensure cooperative behaviour and resolve conflicts.

Personality Type

• Conventional / Realistic

Skills

• Follow airport safety procedures

  Comply with airport safety procedures, policies and legislation to ensure a safe working environment for all employees, and to ensure the safety of passengers.

• Transfer luggage

  Transfer cargo and luggage to other gates, other airlines, and to passengers in a timely and safe manner.

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Tolerate stress

  Maintain a temperate mental state and effective performance under pressure or adverse circumstances.

• Show responsibility

  Accept responsibility and be accountable for professional decisions of yourself or others as part of a job or one's role.

• Comply with schedule

  Work and complete tasks as scheduled; perform the necessary work activities to successfully complete the task within the timeframe allocated.

• Ensure efficient baggage handling

  Achieve efficient processing of baggage using the smallest amount of time, effort or cost resources possible.

• Plan teamwork

  Plan the working schedule of a group of people in order to meet all time and quality requirements.

• Ensure accurate screening of luggage in aerodromes

  Screen luggage items in aerodrome through use of CBS system; conduct troubleshooting and identify fragile or oversized baggage.

• Identify airport safety hazards

  Spot threats related to security at the airport and apply procedures to counteract them in a quick, safe, and efficient way.

• Ensure public safety and security

  Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

• Supervise transfer of luggage

  Supervise the transfer of luggage, including the operations of luggage transfer automation conveyor systems and carousels, and ensure the timely and safe arrival of baggage to airlines, passengers, and gates.

Optional knowledge and skills

Source: Sisyphus ODB