Profession baggage flow supervisor

Baggage flow supervisors monitor the flow of baggage in airports to ensure baggage makes connections, arrives at the destinations in a timely manner. They communicate with baggage managers to ensure compliance with regulations and apply correct solutions. Baggage flow supervisors collect, analyse and maintain records on airline data, passenger, and baggage flow, as well as creating and distributing daily reports regarding staff needs, safety hazards, maintenance needs and incident reports. They ensure cooperative behaviour and resolve conflicts.

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Personality Type

  • Conventional / Realistic


  • Time management

    The practices concerning the conscious planning and controlling of the amount of time spent on executing certain tasks to improve efficiency and productivity.


  • Follow airport safety procedures

    Comply with airport safety procedures, policies and legislation to ensure a safe working environment for all employees, and to ensure the safety of passengers.

  • Show responsibility

    Accept responsibility and be accountable for professional decisions of yourself or others as part of a job or one's role.

  • Ensure accurate screening of luggage in aerodromes

    Screen luggage items in aerodrome through use of CBS system; conduct troubleshooting and identify fragile or oversized baggage.

  • Supervise transfer of luggage

    Supervise the transfer of luggage and ensure the timely and safe arrival of baggage to airlines, passengers, and gates, as well as supervising the operations of luggage transfer automation conveyor systems and carousels.

  • Plan teamwork

    Plan the working schedule of a group of people in order to meet all time and quality requirements.

  • Identify airport safety hazards

    Spot threats related to security at the airport and apply procedures to counteract them in a quick, safe, and efficient way.

  • Handle conflicts

    Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

  • Ensure efficient baggage handling

    Achieve efficient processing of baggage using the smallest amount of time, effort, or cost resources possible.

  • Ensure public safety and security

    Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

  • Comply with schedule

    Work and complete tasks as scheduled; perform the necessary work activities to successfully complete the task within the timeframe allocated.

  • Tolerate stress

    Maintain a temperate mental state and effective performance under pressure or adverse circumstances.

  • Transfer luggage

    Transfer cargo and luggage to other gates, other airlines, and to passengers in a timely and safe manner.

Optional knowledge and skills

perform ground-handling maintenance procedures

Common job titles

  • Bell captain / supervisor
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  • Baggage handling system operator supervisor
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