Profession baggage flow supervisor
Baggage flow supervisors monitor the flow of baggage in airports to ensure baggage makes connections, arrives at the destinations in a timely manner. They communicate with baggage managers to ensure compliance with regulations and apply correct solutions. Baggage flow supervisors collect, analyse and maintain records on airline data, passenger, and baggage flow, as well as creating and distributing daily reports regarding staff needs, safety hazards, maintenance needs and incident reports. They ensure cooperative behaviour and resolve conflicts.
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- Follow airport safety procedures
Comply with airport safety procedures, policies and legislation to ensure a safe working environment for all employees, and to ensure the safety of passengers.
- Transfer luggage
Transfer cargo and luggage to other gates, other airlines, and to passengers in a timely and safe manner.
- Handle conflicts
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
- Tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
- Show responsibility
Accept responsibility and be accountable for professional decisions of yourself or others as part of a job or one's role.
- Comply with schedule
Work and complete tasks as scheduled; perform the necessary work activities to successfully complete the task within the timeframe allocated.
- Ensure efficient baggage handling
Achieve efficient processing of baggage using the smallest amount of time, effort or cost resources possible.
- Plan teamwork
Plan the working schedule of a group of people in order to meet all time and quality requirements.
- Ensure accurate screening of luggage in aerodromes
Screen luggage items in aerodrome through use of CBS system; conduct troubleshooting and identify fragile or oversized baggage.
- Identify airport safety hazards
Spot threats related to security at the airport and apply procedures to counteract them in a quick, safe, and efficient way.
- Ensure public safety and security
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.
- Supervise transfer of luggage
Supervise the transfer of luggage, including the operations of luggage transfer automation conveyor systems and carousels, and ensure the timely and safe arrival of baggage to airlines, passengers, and gates.
Optional knowledge and skillsperform ground-handling maintenance procedures
Source: Sisyphus ODB