Profession beauty salon attendant

Beauty salon attendants schedule clients' appointments, greet clients on the premises, give detailed information on the salon's services and treatments and gather clients' complaints. They clean the salon regularly and ensure all products are in stock and well deposited. Beauty salon attendants take payments from clients and may sell various beauty products.

Personality Type

• Enterprising / Conventional
• Artistic / Enterprising
• Artistic / Realistic
• Realistic / Enterprising
• Enterprising / Realistic

Knowledge

• Cosmetics

  The various types of substances used to enhance the appearance of the human body.

• Quality standards

  The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

Skills

• Clean building floors

  Clean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.

• Greet guests

  Welcome guests in a friendly manner in a certain place.

• Maintain the cleanliness of the toilet facilities

  Clean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Restock toilet facilities' supplies

  Make sure that toilet supplies such as soap and toilet paper are always available for customer use.

• Maintain work area cleanliness

  Keep the working area and equipment clean and orderly.

• Administer appointments

  Accept, schedule and cancel appointments.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Ensure sanitation

  Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.

• Monitor stock level

  Evaluate how much stock is used and determine what should be ordered.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Maintain personal hygiene standards

  Preserve impeccable personal hygiene standards and have a tidy appearance.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Optional knowledge and skills

Source: Sisyphus ODB