Profession bookmaker

Bookmakers (also often called 'bookies', or 'turf accountants') take bets on sports games and other events at agreed upon odds, they calculate odds and pay out winnings. They are responsible for the risk management.

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Personality Type

Knowledge

  • Sports competition information

    The information regarding latest results, competitions and events in the sporting industry.

  • Mathematics

    Mathematics is the study of topics such as quantity, structure, space, and change. It involves the identification of patterns and formulating new conjectures based on them. Mathematicians strive to prove the truth or falsity of these conjectures. There are many fields of mathematics, some of which are widely used for practical applications.

Skills

  • Maximise sales revenues

    Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

  • Carry out end of day accounts

    Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.

  • Display betting information

    Answer betting queries and put betting information on display.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Communicate house rules

    Inform about the applicable rules and guidelines in force such as betting ceilings.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Manage work

    Supervise, instruct and plan work for teams or individual members of the team. Set up time schedules and make sure they are followed.

  • Keep task records

    Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Manage cash flow

    Take bets, pay out winnings and manage the cash flow.

  • Follow ethical code of conduct of gambling

    Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.

Optional knowledge and skills

train employees schedule shifts work out odds apply statistical analysis techniques remove cheating players