Profession casino pit boss

Casino pit bosses support the management team and are able to manage, inspect and deal with all gaming activities. They supervise the gaming floor operation, and are accountable for influencing the spend and income per head to achieve the required margin whilst ensuring that the highest standards of efficiency, security and signature service standards are achieved in accordance with all company procedures and current legislation.

Personality Type

• Enterprising / Conventional
• Realistic / Conventional
• Conventional / Enterprising

Knowledge

• Casino game rules

  The rules and principles that govern the different games played within a casino.

• Casino policies

  The policies and requirements that govern the activities of a casino.

Skills

• Follow ethical code of conduct of gambling

  Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.

• Remove cheating players

  Detect and expel suspected cheating players

• Ensure compliance with gaming laws

  Ensure full compliance within the requirements of the local gambling regulations and laws, Company policy and procedures, including Employment Law and any other relevant legislation or authorities.

• Sell gaming activities on the floor

  Persuade players to participate in specific gaming activities and opportunities on a casino gaming floor.

• Supervise casino staff

  Observe, supervise and schedule the daily tasks of casino employees.

• Carry out active selling

  Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Follow safety precautions in a gaming room

  Follow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.

Optional knowledge and skills

Source: Sisyphus ODB