Profession chief conductor

Chief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closing of the train's doors. They supervise and ensure the continuous care for the safety of passengers, especially in the case of technical incidents and emergency situations. They ensure the operational communication to the driver and to traffic control staff as defined in operational regulations. In case of several staff members attending the train, they supervise the team of conductors. They also provide commercial activities such as ticket control and selling, and provide support and information to passengers, and provide gastronomic services.  

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Personality Type

  • Enterprising / Conventional
  • Realistic / Social

Knowledge

  • Train routes

    Know principal train routes and quickly search for relevant information to respond to customer questions. Provide advice on potential shortcuts and itinerary options.

  • Railway framework legislation

    Know and apply railway framework legislation where requirements for railways in the EU are established. Know legislation that applies to the field of cross-border freight transit.

  • Tramway regulations

    Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and the tramway company.

  • Passenger transport regulations

    Have knowledge of passenger transport conventions and regulations.

Skills

  • Speak different languages

    Master foreign languages to be able to communicate in one or more foreign languages.

  • Sell train tickets

    Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.

  • Communicate clearly with passengers

    Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

  • Control the opening and closing of train doors

    Control the opening and closing of train doors during stops. Ensure and enforce security measures for passengers entering and leaving the train. Ensure that equipment, train doors and controls are functioning properly.

  • Assist passengers in emergency situations

    Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.

  • Answer questions about the train transport service

    Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web services, etc.

  • Help to control passenger behaviour during emergency situations

    Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.

  • Check tickets throughout carriages

    Check tickets and travel documents while walking through carriages during the journey. Maintain physical stability and service attitude during inspections.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Ensure implementation of safe driving practices

    Establish principles and standards of safe driving among staff. Impart information on safe driving practices to staff and ensure that they utilise these in the performance of transport operations.

  • Handle petty cash

    Handle petty cash for minor expenses and transactions required for the daily running of a business.

  • Communicate reports provided by passengers

    Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.

  • Tend to passenger belongings

    Handle passenger belongings; assist elderly or physically challenged travellers by carrying their luggage.

  • Assist disable passengers

    Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.

  • Ensure passenger comfort

    Ensure the safety and comfort of train passengers; help passengers to get on and off the train using any mechanical aids as necessary. Respond to passengers requests and pursue maximum customer satisfaction.

  • Check carriages

    Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.

  • Provide information to passengers

    Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

  • Operate electronic payment terminals

    Operate electronic payment terminals to collect credit or debit card payments from the travellers.

  • Operate railway communication systems

    Operate railway communication systems; make announcements over the public address system or communicate with central train administration.

  • Monitor train schedules

    Ensure train schedules are followed; trains should not leave the station too late or too early. Monitor and regulate train dispatch and arrival in order to avoid trains arriving either too late or too early.

  • Handle stressful situations

    Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.

Optional knowledge and skills

act reliably use different communication channels