Profession cloak room attendant

  • Shutterstock.com
    cloak room attendant

Cloakroom attendants store and keep safe guests? coats, bags and other belongings during their stay, e.g. in theatres, concert halls, hotels, restaurants or museums.

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

  • Realistic / Conventional
  • Social / Enterprising

Tasks cloak room attendant

  • Welcome guests and receive coats, bags, umbrellas and other personal belongings from them.
  • Assign a specific number to the belongings.
  • Give the guests a ticket that corresponds to the number of their belongings.
  • Calculate costs when payment is required and handle money.
  • Store coats, bags and other personal belongings according to the ticket number and keep them safe.
  • Return coats, bags and other personal belongings to the guests.
  • Keep the cloakroom area clean and tidy.
  • Answer customer enquiries or inform guests about the costs, availability, policies and procedures of the facilities.
  • Refer guest problems or complaints to supervisors.
  • Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Related professions attendant, guard

  • Bath or sauna attendant

Skills

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Tend to clients' personal items

    Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.

  • Maintain cleanliness in the cloak room

    Keep the cloak room area clean and tidy at all times, in line with company standards.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Allocate numbers to clients' belongings

    Receive clients' coats, bags and other personal belongings, deposit them safely and allocate the clients with the corresponding number of their belongings for proper identification at return.

  • Manage lost and found articles

    Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.

Optional knowledge and skills

ensure hotel security assist clients with special needs provide directions to guests sell snacks provide information on facility's services manage emergency evacuation plans restock towels assist guest departure restock toilet facilities' supplies oversee guest laundry service handle linen in stock handle surveillance equipment handle customer complaints maintain the cleanliness of the toilet facilities maintain professional administration collect fees for cloak room service fire safety regulations