Profession computer hardware repair technician

Computer hardware repair technicians install, examine, test and repair computer hardware and peripheral components. They test computers' functionality, identify the problems and replace damaged components and parts.

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Personality Type

  • Realistic / Conventional
  • Realistic / Investigative
  • Realistic / Enterprising

Knowledge

  • Electronics

    The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

  • Hardware components suppliers

    The suppliers who can deliver the required hardware components.

  • ICT hardware specifications

    The characteristics, uses and operations of various hardware products such as printers, screens, and laptops.

Skills

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

  • Install hardware

    Assemble the necessary hardware components, such as the motherboard, Central Processing Unit (CPU), hard drive, disk drive, power supply unit, RAM, PCI card, mouse, keyboard, cameras and other necessary components to build the computer device. Attach the components manually using screwdrivers or use assembly machines and install the wiring.

  • Test computer hardware

    Test computer hardware systems and components using appropriate equipment. Gather and analyse data. Monitor and evaluate system performance and take action if needed.

  • Maintain records of maintenance interventions

    Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Replace defect components

    Remove defective parts and replace them with functioning components.

  • Repair equipment on site

    Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Perform maintenance on installed equipment

    Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Demonstrate use of hardware

    Provide customers with information about the quality of hardware, equipment and tools; demonstrate correct and safe product use.

  • Maintain equipment

    Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

Optional knowledge and skills

maintain relationship with suppliers work in shifts train employees issue sales invoices drive vehicles manage schedule of tasks ensure compliance with warranty contracts make independent operating decisions communicate by telephone install software order supplies administer appointments observe confidentiality negotiate supplier arrangements report to the team leader manage a small-to-medium business develop professional network maintain professional administration apply technical communication skills perform services in a flexible manner