Profession computer hardware repair technician

Computer hardware repair technicians install, examine, test and repair computer hardware and peripheral components. They test computers' functionality, identify the problems and replace damaged components and parts.

Personality Type

• Enterprising / Conventional
• Realistic / Conventional
• Realistic / Investigative
• Realistic / Enterprising

Knowledge

• Electronics

  The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

• ICT hardware specifications

  The characteristics, uses and operations of various hardware products such as printers, screens, and laptops.

• Hardware components suppliers

  The suppliers who can deliver the required hardware components.

Skills

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Maintain records of maintenance interventions

  Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

• Perform test run

  Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.

• Provide customer information related to repairs

  Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

• Maintain equipment

  Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

• Replace defect components

  Remove defective parts and replace them with functioning components.

• Demonstrate use of hardware

  Provide customers with information about the quality of hardware, equipment and tools; demonstrate correct and safe product use.

• Perform maintenance on installed equipment

  Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

• Test computer hardware

  Test computer hardware systems and components using appropriate equipment. Gather and analyse data. Monitor and evaluate system performance and take action if needed.

• Install hardware

  Assemble the necessary hardware components, such as the motherboard, Central Processing Unit (CPU), hard drive, disk drive, power supply unit, RAM, PCI card, mouse, keyboard, cameras and other necessary components to build the computer device. Attach the components manually using screwdrivers or use assembly machines and install the wiring.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Use repair manuals

  Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

• Repair equipment on site

  Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

Optional knowledge and skills

Source: Sisyphus ODB