Profession consumer electronics repair technician
Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers' instructions and conduct the necessary repairs or replacements.
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- Realistic / Conventional
- Realistic / Investigative
- Consumer electronics
The functioning of electronic consumer goods such as TVs, radios, cameras and other audio and video equipment.
The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.
- Repair equipment on site
Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.
- Replace defect components
Remove defective parts and replace them with functioning components.
- Maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
- Set up consumer electronics
Connect electronic devices, such as TVs, audio and video equipment and cameras, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning.
- Create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
- Provide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
- Use repair manuals
Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.