Profession consumer electronics repair technician

Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers' instructions and conduct the necessary repairs or replacements.

Personality Type

• Enterprising / Conventional
• Realistic / Conventional
• Realistic / Investigative

Knowledge

• Electronics

  The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

• Consumer electronics

  The functioning of electronic consumer goods such as TVs, radios, cameras and other audio and video equipment.

Skills

• Set up consumer electronics

  Connect electronic devices, such as TVs, audio and video equipment and cameras, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning.

• Maintain equipment

  Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

• Replace defect components

  Remove defective parts and replace them with functioning components.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Troubleshoot

  Identify operating problems, decide what to do about it and report accordingly.

• Provide customer information related to repairs

  Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Use repair manuals

  Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Repair equipment on site

  Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

Optional knowledge and skills

Source: Sisyphus ODB