Profession consumer electronics repair technician

Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers' instructions and conduct the necessary repairs or replacements.

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Personality Type

  • Realistic / Conventional
  • Realistic / Investigative

Knowledge

  • Electronics

    The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

  • Consumer electronics

    The functioning of electronic consumer goods such as TVs, radios, cameras and other audio and video equipment.

Skills

  • Repair equipment on site

    Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Apply safety measures

    Perform tasks and operations taking into account the safety regulations and standards and applying them in order to prevent incidents or hazards.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Troubleshoot

    Identify operating problems, decide what to do about it and report accordingly.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Set up consumer electronics

    Connect electronic devices, such as TVs, audio and video equipment and cameras, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning.

  • Replace defect components

    Remove defective parts and replace them with functioning components.

  • Maintain equipment

    Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

Optional knowledge and skills

manage schedule of tasks develop professional network negotiate supplier arrangements train employees sell consumer electronics apply technical communication skills make independent operating decisions keep stock records lift heavy weights issue sales invoices perform services in a flexible manner report to the team leader order supplies maintain relationship with suppliers assist customers ensure compliance with warranty contracts maintain professional administration manage a small-to-medium business drive vehicles communicate by telephone administer appointments

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