Profession consumer rights advisor
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
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- Consumer protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Consumer law
The area of law that regulates the relationship between consumer and businesses providing goods or services, including consumer protection and regulations on irregular business practices.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Investigate complaints related to consumer protection
Investigate accidents, incidents and complaints; determine if health, safety and consumer protection procedures have been followed.
- Inspect government policy compliance
Inspect public and private organisations to ensure proper implementation and compliance with government policies which apply to the organisation.
- Respond to enquiries
Respond to enquiries and requests for information from other organisations and members of the public.
- Advise on consumer rights
Advise consumers as well as retailers and service providers on the legislation concerning consumer rights, what actions consumers may undertake in order to ensure their rights are adhered to, how businesses may improve compliance to consumer rights legislation, and the correct manner to handle disputes.
- Apply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
- Handle conflicts
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
- Protect client interests
Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.
- Keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
- Apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Optional knowledge and skillsadvise on government policy compliance report test findings compile legal documents corporate law assess quality of services fraud detection provide legal advice liaise with local authorities keep task records prevent fraudulent activities ensure law application promote responsible consumer behaviour use different communication channels maintain relations with local representatives legal research
Source: Sisyphus ODB