Profession crowd controller

Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.

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Personality Type

  • Realistic / Conventional
  • Realistic / Enterprising

Knowledge

  • Fire safety regulations

    The legal rules to be applied for fire safety and fire prevention in a facility.

  • Surveillance methods

    Surveillance methods used in the gathering of information and intelligence for investigation purposes.

  • Security threats

    Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.

Skills

  • Control crowd

    Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.

  • Manage emergency evacuation plans

    Monitor quick and safe emergency evacuation plans.

  • Ensure health and safety of visitors

    Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.

  • Practice vigilance

    Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly to these changes.

  • Liaise with security authorities

    Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.

  • Comply with the principles of self-defence

    Observe the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations where attackers are using deadly force themselves.

  • Deal with aggressive behaviour

    Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

  • Handle conflicts

    Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

  • Identify terrorism threats

    Identify the possibility of terrorism activities posing threats and danger in a specific area by monitoring activities of potentially dangerous groups of people, assessing risks in different areas, and gathering intelligence.

  • Ensure public safety and security

    Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

  • Manage theft prevention

    Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

  • Monitor guest access

    Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

  • Patrol areas

    Patrol a designated area, watch out for and respond to suspicious and dangerous situations, and communicating with emergency response organisations.

  • Restrain individuals

    Restrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual is unable to proceed in this negative behaviour and to protect others.

  • Perform security checks

    Monitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.

  • Use communication techniques

    Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

  • Identify security threats

    Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

Optional knowledge and skills

provide first aid check tickets at venue entry operate radio equipment criminal law ensure law application handle cash flow assist emergency services ensure escape routes handle spectator complaints verify visitor identification ban cameras monitor security measures welcome spectators develop contingency plans for emergencies operate fire extinguishers monitor parking areas to maintain security tolerate stress inspect sport stadium manage lost and found articles handle surveillance equipment manage major incidents react calmly in stressful situations ensure safe spectator movement monitor amusement park safety monitor building security