Profession crowd controller
Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
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- Realistic / Conventional
- Realistic / Enterprising
- Fire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility.
- Surveillance methods
Surveillance methods used in the gathering of information and intelligence for investigation purposes.
- Security threats
Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.
- Control crowd
Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.
- Manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans.
- Ensure health and safety of visitors
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
- Practice vigilance
Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly to these changes.
- Liaise with security authorities
Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.
- Comply with the principles of self-defence
Observe the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations where attackers are using deadly force themselves.
- Deal with aggressive behaviour
Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.
- Handle conflicts
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
- Identify terrorism threats
Identify the possibility of terrorism activities posing threats and danger in a specific area by monitoring activities of potentially dangerous groups of people, assessing risks in different areas, and gathering intelligence.
- Ensure public safety and security
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.
- Manage theft prevention
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
- Monitor guest access
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
- Patrol areas
Patrol a designated area, watch out for and respond to suspicious and dangerous situations, and communicating with emergency response organisations.
- Restrain individuals
Restrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual is unable to proceed in this negative behaviour and to protect others.
- Perform security checks
Monitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.
- Use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
- Identify security threats
Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.