Profession crowd controller

Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.

Personality Type

• Realistic / Conventional
• Realistic / Enterprising

Knowledge

• Fire safety regulations

  The legal rules to be applied for fire safety and fire prevention in a facility.

• Security threats

  Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.

• Surveillance methods

  Surveillance methods used in the gathering of information and intelligence for investigation purposes.

Skills

• Patrol areas

  Patrol a designated area, watch out for and respond to suspicious and dangerous situations, and communicate with emergency response organisations.

• Restrain individuals

  Restrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual is unable to proceed in this negative behaviour and to protect others.

• Deal with aggressive behaviour

  Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

• Control crowd

  Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.

• Comply with the principles of self-defence

  Observe the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations where attackers are using deadly force themselves.

• Identify terrorism threats

  Identify the possibility of terrorism activities posing threats and danger in a specific area by monitoring activities of potentially dangerous groups of people, assessing risks in different areas, and gathering intelligence.

• Ensure health and safety of visitors

  Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.

• Perform security checks

  Monitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.

• Manage emergency evacuation plans

  Monitor quick and safe emergency evacuation plans.

• Practice vigilance

  Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly to these changes.

• Use communication techniques

  Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

• Ensure public safety and security

  Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

• Liaise with security authorities

  Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Monitor guest access

  Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

• Manage theft prevention

  Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

• Identify security threats

  Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

Optional knowledge and skills

Source: Sisyphus ODB