Profession domestic energy assessor
Domestic energy assessors advise individuals on energy supply for their homes. They assess the individual's needs and recommend the appropriate source of energy and supplier, attempting to secure energy sales. They also advise on economic and environmental advantages of types of energy, and create energy plans compliant with regulations and the technical requirements and conditions of the residence.
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- Realistic / Conventional
- Enterprising / Realistic
- Realistic / Investigative
- Sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
- Characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
- Sales strategies
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
- Characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
- Energy performance of buildings
Factors that contribute to lower energy consumption of buildings. Building and renovation techniques used to achieve this. Legislation and procedures regarding energy performance of buildings.
- Domestic heating systems
The modern and traditional heating systems alimented by gas, wood, oil, biomass, solar power and other renewable energy sources and their energy saving principles.
- Carry out sales analysis
Examine sales reports to see what goods and services have and have not sold well.
- Answer requests for quotation
Make up prices and documents for the products that customers may purchase.
- Assess customers
Quickly compose a picture of a customers’ personal circumstances, needs and preferences.
- Identify energy needs
Identify the type and amount of energy supply necessary in a building or facility, in order to provide the most beneficial, sustainable, and cost-effective energy services for a consumer.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Inform customers on energy consumption fees
Inform potential customers of an energy retailer on the monthly fees charged for their energy supply services, and any additional charges.
- Manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
- Advise on potential safety hazards concerning heating systems
Provide information and advice to clients on the type of potential dangers they face, such as suffocation, CO-poisoning or fire, in cases where the fireplaces or chimneys are not swept for a long period of time.
- Advise on utility consumption
Advise individuals or organisations on methods in which they can reduce their consumption of utilities, such as heat, water, gas, and electricity, in order for them to save money and incorporate sustainable practices.
- Advise on heating systems energy efficiency
Provide information and advice to clients on how to preserve an energy efficient heating system in their home or office and possible alternatives.