Profession door supervisor

Door supervisors ensure that the people entering public places such as bars, restaurants and concert venues are suitable and that they do not represent potential problems. They enforce legal regulations by checking individuals' legal age to enter a bar, manage crowds and emergencies, monitor dress codes and handle aggressive and abusive behaviours.

Personality Type

• Realistic / Conventional
• Realistic / Enterprising

Knowledge

• Fire safety regulations

  The legal rules to be applied for fire safety and fire prevention in a facility.

• Illegal substances

  The forbidden substances which cannot be transported from one area to another, or carried by an individual, as well as their nature and how to handle them.

Skills

• React calmly in stressful situations

  React quickly, calmly, and safely to unexpected situations. Provide a solution that solves the problem or diminishes its impact.

• Practice vigilance

  Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly to these changes.

• Comply with the principles of self-defence

  Observe the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations where attackers are using deadly force themselves.

• Deal with aggressive behaviour

  Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

• Identify security threats

  Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

• Control crowd

  Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.

• Monitor guest access

  Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

• Perform security checks

  Monitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.

• Handle veterinary emergencies

  Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

• Handle conflicts

  Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

• Show confidence

  Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can serve as sources of confidence in different situations.

• Detain offenders

  Keep back offenders and trespassers in a certain area.

• Ensure public safety and security

  Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

• Restrain individuals

  Restrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual is unable to proceed in this negative behaviour and to protect others.

Optional knowledge and skills

Source: Sisyphus ODB