Profession door supervisor

Door supervisors ensure that the people entering public places such as bars, restaurants and concert venues are suitable and that they do not represent potential problems. They enforce legal regulations by checking individuals' legal age to enter a bar, manage crowds and emergencies, monitor dress codes and handle aggressive and abusive behaviours.

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Personality Type

  • Realistic / Conventional
  • Realistic / Enterprising

Knowledge

  • Fire safety regulations

    The legal rules to be applied for fire safety and fire prevention in a facility.

  • Illegal substances

    The forbidden substances which cannot be transported from one area to another, or carried by an individual, as well as their nature and how to handle them.

Skills

  • Control crowd

    Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.

  • Perform security checks

    Monitor and check individuals' bags or personal items in order to make sure the individuals present no threats and that their behaviour is legally compliant.

  • Comply with the principles of self-defence

    Observe the principles according to which a person should only use so much force as is required to repel an attack. The use of deadly force is limited to situations where attackers are using deadly force themselves.

  • Detain offenders

    Keep back offenders and trespassers in a certain area.

  • React calmly in stressful situations

    React quickly, calmly, and safely to unexpected situations; provide a solution that solves the problem or diminishes its impact.

  • Restrain individuals

    Restrain, or control by force, individuals who violate regulations in terms of acceptable behaviour, who present a threat to others, and who perform acts of violence, to ensure the individual is unable to proceed in this negative behaviour and to protect others.

  • Monitor guest access

    Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

  • Deal with aggressive behaviour

    Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

  • Identify security threats

    Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

  • Handle conflicts

    Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

  • Handle veterinary emergencies

    Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

  • Practice vigilance

    Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly to these changes.

  • Ensure public safety and security

    Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.

  • Show confidence

    Demonstrate degrees of maturity by fully understanding one's own qualities and abilities which can serve as sources of confidence in different situations.

Optional knowledge and skills

manage emergency evacuation plans communicate with customers provide first aid ensure escape routes ban cameras monitor parking areas to maintain security handle cash flow liaise with security authorities operate fire extinguishers assess character manage lost and found articles patrol areas assist police investigations operate radio equipment assist emergency services first aid perform body searches check tickets at venue entry manage major incidents law enforcement identify terrorism threats