Profession fuel station specialised seller

Fuel station specialised sellers sell fuel, ​lubricating and cooling products for motor vehicles and motorcycles in a fuel station.

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Personality Type

  • Realistic / Conventional

Knowledge

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

Skills

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Follow control of substances hazardous to health procedures

    Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Conform to health and safety regulations

    Carry out all work in accordance with relevant environmental and health and safety legislation, risk assessment requirements and company policies. Take the necessary health and safety precautions during work including posture the body well, safely operate tools and machinery, and wear the right clothes and protection for the climate.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Operate a forecourt site

    Oversee and manage day-to-day operations in a service station forecourt.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Calculate fuel sales from pumps

    Calculate daily fuel sales from fuel pumps; read and compare meter data.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Organise product display

    Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Oversee delivery of fuel

    Oversee fuel deliveries to service station.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Stock shelves

    Refill shelves with merchandise to be sold.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Examine merchandise

    Control items put up for sale are correctly priced and displayed and that they function as advertised.

  • Prepare reports on fuel sold in fuel station

    Prepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

Optional knowledge and skills

types of vehicles car controls assist with filling fuel tanks of vehicles sell lubricant cooling products for vehicles carry out repair of vehicles control minor maintenance carry out improvised vehicle repairs