Profession funeral services director
Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial services. Funeral services directors contact representatives of the cemetery to prepare the site, plan transportation for the deceased person, advise on the types of memorials and legal requirements or paperwork. Funeral services directors organise the daily operations of the crematorium. They oversee the staff's activities in the crematorium and ensure that they deliver services according to legal requirements. They monitor the crematorium service revenue budget and develop and maintain operational rules within the crematorium.
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- Business knowledge
A firm's functions, the processes and tasks which are employed to accomplish those functions and the relationship of those functions, processes and tasks to each of the functions, processes and tasks performed throughout the firm.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Prepare ceremonial locations
Decorate rooms or other locations for ceremonies, such as funerals, cremations, weddings or baptism.
- Promote human rights
Promote and respect human rights and diversity in light of the physical, psychological, spiritual and social needs of autonomous individuals, taking into account their opinions, beliefs and values, and the international and national codes of ethics, as well as the ethical implications of healthcare provision, ensuring their right to privacy and honouring for the confidentiality of healthcare information.
- Maintain personal hygiene standards
Preserve impeccable personal hygiene standards and have a tidy appearance.
- Provide directions to guests
Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.
- Train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
- Manage budgets
Plan, monitor and report on the budget.
- Manage financial aspects of a company
Manage the company-related legal and financial issues; calculate and analyse numbers and figures; look how to save costs and how to maximise income and productivity; balance costs against possible benefits before making a decision.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Develop organisational policies
Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.
- Apply organisational techniques
Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.
- Administer appointments
Accept, schedule and cancel appointments.
- Oversee cremations
Keep records on the cremations that are or will be executed and make sure that the cremated remains are identified correctly.
- Apply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
- Advise on funeral services
Provide relatives of the deceased person with information and advice on ceremonial, burial and cremation services.
- Develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Show diplomacy
Deal with people in a sensitive and tactful way.