Profession household appliances repair technician

Household appliances repair technicians use electrical equipment to test resistance or voltage and to identify appliances' malfunctions. They repair small and large electrical or gas home appliances such as vacuum cleaners, washing machines, dishwashers, air conditioners and refrigerators.

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Personality Type

  • Realistic / Investigative
  • Realistic / Conventional

Knowledge

  • Electrical household appliances products

    The offered electrical household appliances products, their functionalities, properties and legal and regulatory requirements.

  • Manufacturer's instructions for electrical household appliances

    The manufacturer's instructions needed to install household devices such as washing machines, dishwashers, refrigerators etc.

Skills

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Perform maintenance on installed equipment

    Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

  • Replace defect components

    Remove defective parts and replace them with functioning components.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

  • Maintain records of maintenance interventions

    Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

  • Use diagnostic tools for electronic repairs

    Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Install electrical household appliances

    Connect electrical equipment, such as dishwashers, ovens and refrigerators, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning.

  • Lift heavy weights

    Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

  • Maintain equipment

    Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Repair household appliances

    Following the manufacturer's blueprints, perform parts replacement or repair of household devices such as stoves, boilers, washing machines, refrigerators and dish washers.

Optional knowledge and skills

explain features of electrical household appliances prepare warranty documents for electrical household appliances perform services in a flexible manner work in shifts report to the team leader administer appointments train employees sell household appliances drive vehicles keep stock records maintain relationship with suppliers make independent operating decisions sell service contracts for electrical household appliances develop professional network negotiate supplier arrangements manage schedule of tasks order supplies manage a small-to-medium business apply technical communication skills ensure compliance with warranty contracts advise customers on electrical household appliances' installation communicate by telephone maintain professional administration issue sales invoices