Profession ICT presales engineer

ICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-sales personnel and plan and modify product ICT configurations to meet client requirements. They pursue additional business development opportunities.

Personality Type

• Enterprising / Conventional
• Enterprising / Realistic

Knowledge

• Business intelligence

  The tools used to transform large amounts of raw data into relevant and helpful business information.

• Customer segmentation

  The process whereby a target market is divided into specific sets of consumers for further market analysis.

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• ICT sales methodologies

  The practices used in the ICT sector to promote and sell products, services or applications such as SPIN Selling, Conceptual Selling and SNAP Selling.

Skills

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Keep up to date on product knowledge

  Gather the latest information on developments related to the existing or supported products, methods or techniques.

• Comply with legal regulations

  Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.

• Define technical requirements

  Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.

• Apply conflict management

  Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

• Develop revenue generation strategies

  Elaborate methodologies through which a company markets and sells a product or service to generate income.

• Perform market research

  Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

• Prepare technical reports

  Prepare technical reports that describe results and processes of scientific or technical research, or assess its progress. These reports help researchers to keep up to date with recent findings.

Optional knowledge and skills

Source: Sisyphus ODB