Profession insurance claims handler

Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.

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Personality Type

  • Conventional / Enterprising
  • Conventional / Realistic
  • Enterprising / Conventional

Knowledge

  • Actuarial science

    The rules of applying mathematical and statistical techniques to determine potential or existing risks in various industries, such as finance or insurance.

  • Types of insurance

    The various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance.

  • Fraud detection

    The techniques used to identify fraudulous activities.

  • Claims procedures

    The different procedures that are used to formally request a payment for a suffered loss from an insurance company.

  • Insurance law

    The law and legislation concerning the policies of transferring risks or losses from one party, the insured, to another, the insurer, in exchange for a periodic payment. This includes the regulation of insurance claims and the business of insurance.

  • Principles of insurance

    Understand the principles of insurance, including third party liability, stock and facilities.

Skills

  • Apply technical communication skills

    Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

  • Synthesise financial information

    Collect, revise and put together financial information coming from different sources or departments in order to create a document with unified financial accounts or plans.

  • Analyse claim files

    Check the claim from a customer and analyse the value of the lost materials, buildings, turnover or other elements, and judge the responsibilities of the different parties.

  • Classify insurance claims

    Process incoming claims in order to assess their nature and categorise them according to the different types of insurance and claims handling procedures, in order to ensure proper administrative handling, and to guaranee that the claim may proceed to the correct loss adjuster or other claims professionals.

  • Communicate with beneficiaries

    Communicate with individuals or organisations who are entitled to receive benefits in the form of funds or other rights in order to obtain information on the procedures, to ensure that beneficiaries receive the benefits they are entitled to, and to provide further information.

  • Organise a damage assessment

    Organise a damage assessment by indicating an expert to identify and examine the damage, give information and instructions to experts and follow up on the experts, and write a damage report.

  • Maintain records of financial transactions

    Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.

  • Interview insurance claimants

    Interview people who have filed claims with the insurance corporation they are insured with, or through specialised insurance agents or brokers, in order to investigate the claim and the coverage in the insurance policy, as well as detect any fraudulous activities in the claims process.

  • Handle incoming insurance claims

    Manage, process and evaluate submitted requests for insurance in case a problem, which is covered under an insurance policy, occurs. The claim may or may not be approved, based on assessment of the circumstances.

  • Review insurance process

    Analyse all documentation related to a specific insurance case in order to ensure that the application for insurance or the claims process was handled according to guidelines and regulations, that the case will not pose significant risk to the insurer or whether claims assessment was correct, and to assess the further course of action.

  • Calculate compensation payments

    Calculate the amount due by the insurance company in case of a legitimate claim, authorise the financial transfer and address reclamations to other insurance companies if needed.

  • Manage claim files

    Follow up on the progress of a claim file, keep all parties informed of the status of the file, ensure the customer receives the damages owed, treat any problems or complaints from customers, close the file and give information to an authorised person or department when there is suspicion of fraud.

  • Provide financial product information

    Give the customer or client information about financial products, the financial market, insurances, loans or other types of financial data.

Optional knowledge and skills

ensure cross-department cooperation trace financial transactions statistics manage claims process estimate damage decide on insurance applications handle customer complaints handle financial transactions handle financial disputes insurance market assess coverage possibilities analyse financial risk apply statistical analysis techniques

Common job titles

  • Surety claims handler iv
  • Initial claims handler ii
  • Auto subrogation claim handler level i
  • Claims handler
  • Rental car claims handler
  • Claims assistant
  • Field claims support representative
  • Associate claim representative - auto property damage only
  • Litigation specialist
  • Claim assistant