Profession laundry workers supervisor
Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement production schedules, hire and train workers and monitor the production quality levels.
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Personality Type
- Realistic / Conventional
Knowledge
- Quality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
- Counselling methods
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
- Company policies
The set of rules that govern the activity of a company.
Skills
- Meet deadlines
Ensure operative processes are finished at a previously agreed-upon time.
- Evaluate employees work
Evaluate the need for labour for the work ahead. Evaluate the performance of the team of workers and inform superiors. Encourage and support the employees in learning, teach them techniques and check the application to ensure product quality and labour productivity.
- Supervise crew
Supervise and observe the behaviour of employees.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Schedule shifts
Plan staff time and shifts to reflect the demands of the business.
- Manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
- Delegate activities
Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
- Provide customer follow-up
Provide customers with cordial, prompt communication to accept orders, notify them in the event of shipment issues, and provide quick resolutions.
- Train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
- Manage workflow processes
Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan and resource work.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Analyse goal progress
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
- Plan shifts of employees
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
- Supervise staff
Oversee the selection, training, performance and motivation of staff.
- Oversee quality control
Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
- Manage customer service
Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
Optional knowledge and skills
manage profitability monitor stock level fix meetings manage staff produce sales reports inspect dry cleaning materials adapt production levels implement marketing strategies satisfy customers evaluate garment quality order supplies assess employees' capability levels manage accounts discharge employees gather feedback from employees manage inventory evaluate employeesCommon job titles
- Laundry supervisor
- Supervisor - laundry
- Institutional services supervisor
- Grounds supervisor
- Milieu supervisor
- Manager in training - environmental services
- Custodial site supervisor
- Distribution center supervisor