Profession laundry workers supervisor

Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement production schedules, hire and train workers and monitor the production quality levels.

Personality Type

• Realistic / Conventional

Knowledge

• Counselling methods

  Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.

• Company policies

  The set of rules that govern the activity of a company.

• Quality standards

  The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.

Skills

• Delegate activities

  Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

• Provide customer follow-up

  Provide customers with cordial, prompt communication to accept orders, notify them in the event of shipment issues, and provide quick resolutions.

• Recruit employees

  Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

• Schedule shifts

  Plan staff time and shifts to reflect the demands of the business.

• Manage budgets

  Plan, monitor and report on the budget.

• Manage customer service

  Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

• Analyse goal progress

  Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.

• Oversee quality control

  Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.

• Supervise crew

  Supervise and observe the behaviour of employees.

• Meet deadlines

  Ensure operative processes are finished at a previously agreed-upon time.

• Manage health and safety standards

  Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

• Supervise staff

  Oversee the selection, training, performance and motivation of staff.

• Train employees

  Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

• Manage workflow processes

  Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan and resource work.

• Plan shifts of employees

  Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Evaluate employees work

  Evaluate the need for labour for the work ahead. Evaluate the performance of the team of workers and inform superiors. Encourage and support the employees in learning, teach them techniques and check the application to ensure product quality and labour productivity.

Optional knowledge and skills

Source: Sisyphus ODB