Profession mail clerk
Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.
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- Conventional / Realistic
- Apply information security policies
Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.
- Maintain privacy of service users
Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.
- Establish daily priorities
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
- Analyse ways to reduce travel time
Analyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.
- Liaise with colleagues
Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.
- Differentiate types of packages
Identify and differentiate different kinds of mail items and packages to be delivered. Consider their differences to foresee the necessary tools required for delivery.
- Keep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
- Keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
- Ensure the integrity of mail
Ensure the integrity of letters and packages to avoid damage. Ensure that packages are delivered to clients in the same condition they were collected in.
- Organise mail deliveries
Organise mail and small package deliveries in an efficient, confidential, and safe manner.
- Operate mailing information systems
Operate mailing information systems in order to record the processing and handling of mail. Record faults and identify packages that were not delivered. Ensure mail and small packages are traceable until they are delivered to the recipients.
- Handle mail
Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.
- Act reliably
Proceed in a way that one can be relied on or depended on.
- Record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Keep written records of cargo
Keep written records of the quantity of goods loaded or unloaded. Track times, dates and tasks completed.
- Work in a logistics team
Ability to work confidently within a logistics team, with each member of the team fulfilling a role designed to increase the efficiency of the whole.
- Liaise with transportation companies
Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.
- Keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
- Keep records of merchandise delivery
Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.