Profession mail clerk

Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incoming and outgoing packages and letters in the establishment.

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Personality Type

  • Realistic / Conventional
  • Conventional / Realistic

Skills

  • Liaise with transportation companies

    Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.

  • Keep stock records

    Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.

  • Ensure the integrity of mail

    Ensure the integrity of letters and packages to avoid damage. Ensure that packages are delivered to clients in the same condition they were collected in.

  • Maintain privacy of service users

    Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.

  • Analyse ways to reduce travel time

    Analyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.

  • Keep task records

    Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

  • Keep records of merchandise delivery

    Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.

  • Handle mail

    Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.

  • Work in a logistics team

    Ability to work confidently within a logistics team, with each member of the team fulfilling a role designed to increase the efficiency of the whole.

  • Record customers' personal data

    Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

  • Operate mailing information systems

    Operate mailing information systems in order to record the processing and handling of mail. Record faults and identify packages that were not delivered. Ensure mail and small packages are traceable until they are delivered to the recipients.

  • Keep records of customer interaction

    Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Differentiate types of packages

    Identify and differentiate different kinds of mail items and packages to be delivered. Consider their differences to foresee the necessary tools required for delivery.

  • Act reliably

    Proceed in a way that one can be relied on or depended on.

  • Organise mail deliveries

    Organise mail and small package deliveries in an efficient, confidential, and safe manner.

  • Keep written records of cargo

    Keep written records of the quantity of goods loaded or unloaded. Track times, dates and tasks completed.

  • Establish daily priorities

    Establish daily priorities for staff personnel; effectively deal with multi-task workload.

  • Liaise with colleagues

    Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.

  • Apply information security policies

    Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.

Common job titles

  • Mail courier / clerk ii
  • Mail services clerk
  • Mail and copy center clerk
  • Mail clerk
  • Local 174 mail clerk
  • Mail room clerk ii