Profession medical administrative assistant

Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.

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Personality Type

Knowledge

  • Medical informatics

    The processes and tools used for the analysis and dissemination of medical data through computerized systems.

  • Clinical reports

    The methods, assessment practices, credentials and opinions gathering procedures necessary for writing clinical reports.

  • Administrative tasks in a medical environment

    The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.

Skills

  • Apply organisational techniques

    Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.

  • Manage personnel agenda

    Schedule and confirm appointments for the personnel of the office, mostly managers and directive employees, with external parties.

  • Manage budgets

    Plan, monitor and report on the budget.

  • Use communication techniques

    Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

  • Maintain healthcare user data confidentiality

    Comply with and maintain the confidentiality of healthcare users` illness and treatment information.

  • Send medical samples

    Send samples containing the accurate information to the medical laboratory for testing.

  • Answer patients' questions

    Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.

  • Type on electronic devices

    Type fast and flawless on electronic devices such as computers in order to ensure a quick and accurate data entry.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Collect healthcare user's general data

    Collect qualitative and quantitative data related to the healthcare user's anagraphic data and provide support on filling out the present and past history questionnaire and record the measures/tests performed by the practitioner.

Optional knowledge and skills

allocate bills manage accounts work in a multicultural environment in health care record healthcare users' billing information professional documentation in health care insurance law coordinate events order supplies work in multidisciplinary health teams transcription methods types of insurance monitor billing procedures organise travel arrangements for staff medical terminology communicate in foreign languages with health service providers listen actively analyse insurance needs record treated patient's information handle paperwork fill out forms process medical insurance claims fix meetings plan schedule pathology manage healthcare users' data use a computer comply with legislation related to health care transcribe dialogues show responsibility