Profession medical administrative assistant

Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.

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Personality Type

  • Conventional / Realistic
  • Conventional / Social

Knowledge

  • Administrative tasks in a medical environment

    The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.

  • Medical informatics

    The processes and tools used for the analysis and dissemination of medical data through computerized systems.

  • Clinical reports

    The methods, assessment practices, credentials and opinions gathering procedures necessary for writing clinical reports.

Skills

  • Maintain healthcare user data confidentiality

    Comply with and maintain the confidentiality of healthcare users` illness and treatment information.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Answer patients' questions

    Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.

  • Send medical samples

    Send samples containing the accurate information to the medical laboratory for testing.

  • Type on electronic devices

    Type fast and flawless on electronic devices such as computers in order to ensure a quick and accurate data entry.

  • Collect healthcare user's general data

    Collect qualitative and quantitative data related to the healthcare user's anagraphic data and provide support on filling out the present and past history questionnaire and record the measures/tests performed by the practitioner.

  • Use communication techniques

    Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

  • Manage personnel agenda

    Schedule and confirm appointments for the personnel of the office, mostly managers and directive employees, with external parties.

  • Apply organisational techniques

    Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.

Optional knowledge and skills

work in multidisciplinary health teams manage healthcare users' data show responsibility organise travel arrangements for staff fix meetings transcription methods comply with legislation related to health care analyse insurance needs monitor billing procedures professional documentation in health care communicate in foreign languages with health service providers work in a multicultural environment in health care types of insurance medical terminology process medical insurance claims plan schedule insurance law coordinate events order supplies pathology transcribe dialogues listen actively use a computer manage accounts record treated patient's information handle paperwork fill out forms record healthcare users' billing information allocate bills