Profession mobile devices technician

Mobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, including warranties and after-sale services.

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Personality Type

  • Realistic / Conventional
  • Realistic / Investigative
  • Realistic / Enterprising

Knowledge

  • Distributed directory information services

    The directory services that automate the network management of security, user data and distributed resources and enable access to information in a computer system's directory.

  • ICT system user requirements

    The process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analysing symptoms.

  • Electronics principles

    The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.

  • Mobile operating systems

    The features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.

Skills

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Perform backups

    Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.

  • Solve ICT system problems

    Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

  • Repair mobile devices

    Replace parts and repair faults of mobile phones, tablets and other small mobile devices.

  • Use diagnostic tools for electronic repairs

    Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.

  • Implement ICT recovery system

    Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.

  • Monitor technology trends

    Survey and investigate recent trends and developments in technology. Observe and anticipate their evolution, according to current or future market and business conditions.

  • Maintain electronic equipment

    Check and repair electronic equipment. Detect malfunction, locate faults and take measures to prevent damage.

  • Identify ICT security risks

    Apply methods and techniques to identify potential security threats, security breaches and risk factors using ICT tools for surveying ICT systems, analysing risks, vulnerabilities and threats and evaluating contingency plans.

  • Repair ICT devices

    Maintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, communications equipment, printers and any piece of computer related peripheral. Detect faults, malfunctions and replace parts if necessary.

  • Ensure proper document management

    Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are not used.

  • Disassemble mobile devices

    Deconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.

Optional knowledge and skills

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