Profession mobile phone repair technician

Mobile phone repair technicians run tests to assess the mobile phones' functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.

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Personality Type

  • Realistic / Conventional
  • Realistic / Investigative
  • Realistic / Enterprising

Knowledge

  • Windows Phone

    The system software Windows Phone consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

  • Android

    The system software Android consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

  • Mobile device software frameworks

    The API (Application Program Interfaces), such as Android, iOS, windows phone which enables programmers to quickly and easily write applications for mobile devices.

  • Electronics

    The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

  • IOS

    The system software iOS consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

  • BlackBerry

    The system software BlackBerry consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

  • Mobile operating systems

    The features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.

Skills

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Repair mobile devices

    Replace parts and repair faults of mobile phones, tablets and other small mobile devices.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Operate two-way radio systems

    Use radios that can receive and transmit sound signals in order to communicate with similar radios on the same frequency such as mobile phones and walkie talkies.

  • Disassemble mobile devices

    Deconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.

  • Use precision tools

    Use electronic, mechanical, electric, or optical precision tools for precision work.

  • Maintain equipment

    Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Maintain records of maintenance interventions

    Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

Optional knowledge and skills

mobile device management communicate by telephone maintain relationship with suppliers manage a small-to-medium business hardware components suppliers manage schedule of tasks install software perform services in a flexible manner assist customers negotiate supplier arrangements drive vehicles administer appointments report to the team leader order supplies make independent operating decisions sell telecommunication products software components suppliers issue sales invoices maintain professional administration keep stock records work in shifts apply technical communication skills ensure compliance with warranty contracts develop professional network