Profession mobile phone repair technician

Mobile phone repair technicians run tests to assess the mobile phones' functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.

Personality Type

• Enterprising / Conventional
• Realistic / Conventional
• Realistic / Investigative
• Realistic / Enterprising

Knowledge

• Android (mobile operating systems)

  The system software Android consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

• IOS

  The system software iOS consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

• Electronics

  The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

• Mobile device software frameworks

  The API (Application Program Interfaces), such as Android, iOS, windows phone which enables programmers to quickly and easily write applications for mobile devices.

• Windows Phone

  The system software Windows Phone consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

• BlackBerry

  The system software BlackBerry consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

• Mobile operating systems

  The features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.

Skills

• Perform test run

  Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.

• Maintain equipment

  Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Disassemble mobile devices

  Deconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.

• Repair mobile devices

  Replace parts and repair faults of mobile phones, tablets and other small mobile devices.

• Operate two-way radio systems

  Use radios that can receive and transmit sound signals in order to communicate with similar radios on the same frequency such as mobile phones and walkie talkies.

• Troubleshoot

  Identify operating problems, decide what to do about it and report accordingly.

• Maintain records of maintenance interventions

  Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

• Use precision tools

  Use electronic, mechanical, electric, or optical precision tools for precision work.

• Use repair manuals

  Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Provide customer information related to repairs

  Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

Optional knowledge and skills

Source: Sisyphus ODB