Profession mountain guide
Mountain guides assist visitors, interpret natural heritage and provide information and guidance to tourists on mountain expeditions. They support visitors with activities such as hiking, climbing and skiing in addition to ensuring their safety through monitoring both weather and health conditions.
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- Local geography
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
- Geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
- Sightseeing information
The sightseeing information of a particular touristic site.
- Inform visitors at tour sites
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
- Ensure health and safety of visitors
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
- Provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Animate in the outdoors
Independently animate groups in the outdoors, adapting your practice to keep the group animated and motivated.
- Handle tour contract details
Administer tour contract details in order to make sure that tourists receive all services included in the tour package.
- Register visitors
Register visitors after greeting them. Distribute any required identification badges or safety devices.
- Assemble visitor supplies
Collect and check all required supplies and equipment before departure.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Read maps
Read maps effectively.
- Use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
- Follow ethical code of conduct in tourism
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
- Select visitor routes
Examine and select points of interest, travel routes and sites to be visited.
- Handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
- Collect visitor fees
Collect fees from visitors and group members.
- Welcome tour groups
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
- Escort visitors to places of interest
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
- Manage tourist groups
Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.