Profession office equipment repair technician
Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems, on the clients' premises. They keep records of performed services and return equipment to a repair centre if needed.
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- Realistic / Conventional
- Realistic / Investigative
The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.
- Maintain records of maintenance interventions
Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.
- Use diagnostic tools for electronic repairs
Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.
- Instruct clients on the usage of office equipment
Provide customers with information about office equipment and instruct them on how to use equipment such as printers, scanners and modems.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Perform minor repairs to equipment
Conduct routine maintenance on equipment. Recognise and identify minor defects in equipment and make repairs if appropriate.
- Maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
- Repair equipment on site
Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.
- Use repair manuals
Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
- Repair electronic components
Repair, replace or adjust damaged electronics components or circuitry; use hand tools and soldering and welding equipment.
- Provide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
- Apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
- Set up office equipment
Connect office equipment, such as modems, scanners and printers, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning. Monitor settings and prepare the appliance for usage.
- Create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Perform maintenance on installed equipment
Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.
- Replace defect components
Remove defective parts and replace them with functioning components.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.