Profession office equipment repair technician

Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems, on the clients' premises. They keep records of performed services and return equipment to a repair centre if needed.

Personality Type

• Enterprising / Conventional
• Realistic / Conventional
• Realistic / Investigative

Knowledge

• Electronics

  The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

Skills

• Perform test run

  Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Use repair manuals

  Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

• Perform minor repairs to equipment

  Conduct routine maintenance on equipment. Recognise and identify minor defects in equipment and make repairs if appropriate.

• Use diagnostic tools for electronic repairs

  Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.

• Set up office equipment

  Connect office equipment, such as modems, scanners and printers, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning. Monitor settings and prepare the appliance for usage.

• Maintain equipment

  Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

• Repair electronic components

  Repair, replace or adjust damaged electronics components or circuitry; use hand tools and soldering and welding equipment.

• Maintain records of maintenance interventions

  Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

• Provide customer information related to repairs

  Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

• Replace defect components

  Remove defective parts and replace them with functioning components.

• Repair equipment on site

  Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

• Apply company policies

  Apply the principles and rules that govern the activities and processes of an organisation.

• Instruct clients on the usage of office equipment

  Provide customers with information about office equipment and instruct them on how to use equipment such as printers, scanners and modems.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Perform maintenance on installed equipment

  Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Optional knowledge and skills

Source: Sisyphus ODB