Profession office equipment repair technician

Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems, on the clients' premises. They keep records of performed services and return equipment to a repair centre if needed.

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Personality Type

  • Realistic / Conventional
  • Realistic / Investigative

Knowledge

  • Electronics

    The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

Skills

  • Maintain records of maintenance interventions

    Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.

  • Perform test run

    Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.

  • Repair electronic components

    Repair, replace or adjust damaged electronics components or circuitry; use hand tools and soldering and welding equipment.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Use diagnostic tools for electronic repairs

    Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.

  • Perform maintenance on installed equipment

    Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Apply safety measures

    Perform tasks and operations taking into account the safety regulations and standards and applying them in order to prevent incidents or hazards.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Perform minor repairs to equipment

    Conduct routine maintenance on equipment. Recognise and identify minor defects in equipment and make repairs if appropriate.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

  • Maintain equipment

    Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.

  • Instruct clients on the usage of office equipment

    Provide customers with information about office equipment and instruct them on how to use equipment such as printers, scanners and modems.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Replace defect components

    Remove defective parts and replace them with functioning components.

  • Set up office equipment

    Connect office equipment, such as modems, scanners and printers, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning. Monitor settings and prepare the appliance for usage.

  • Repair equipment on site

    Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

Optional knowledge and skills

lift heavy weights apply technical communication skills administer appointments keep stock records maintain professional administration process payments communicate by telephone perform services in a flexible manner train employees order supplies transport office equipment sell office equipment negotiate supplier arrangements manage schedule of tasks manage a small-to-medium business maintain relationship with suppliers report to the team leader ensure compliance with warranty contracts issue sales invoices assemble machines drive vehicles make independent operating decisions

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