Profession performance rental technician

Performance rental technicians manage technical equipment at concerts and other big events.

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Personality Type

  • Realistic / Investigative
  • Realistic / Conventional
  • Realistic / Artistic

Knowledge

  • Teamwork principles

    The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.

  • Multimedia systems

    The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.

  • ICT software specifications

    The characteristics, use and operations of various software products such as computer programmes and application software.

Skills

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Prospect new customers

    Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.

  • Apply health and safety standards

    Adhere to standards of hygiene and safety established by respective authorities.

  • Repair equipment on site

    Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

  • Load equipment

    Handle safe loading of equipment in given restrictive conditions.

  • Handle rental overdues

    Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Deal with pressure from unexpected circumstances

    Strive to achieve objectives despite the pressures arising from unexpected factors outside of your control.

  • Manage sound quality

    Perform sound checks. Set up audio equipment for optimal sound output before as well as during performance. Regulate the volume during broadcasts by controlling the audio equipment 

  • Follow given instructions

    Follow instructions to achieve goals and meet deadlines.

  • Set up multimedia equipment

    Set up and test the multimedia and related systems and technology, according to their specifications.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Unload equipment

    Handle safe unloading of equipment in given restrictive conditions.

  • Ensure customer focus

    Attitude that puts customers at the centre of the business in all cases.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Optional knowledge and skills

edit recorded sound perform video editing electrical wiring plans perform minor repairs to equipment interpret floor plans clean equipment electronics principles