Profession pharmacy assistant

Pharmacy assistants perform general duties, such as stock management, serving at the cash desk, or performing administrative duties. They deal with the inventory within the pharmacy under the supervision of a pharmacist.

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Personality Type

  • Conventional / Realistic

Knowledge

  • Medicines

    The medicines, their nomenclature and the substances used in the manufacture of medicines.

  • Medicines for self-medication

    Medication which can be self-administered by individuals for psychological or physical problems. This type is sold in supermarkets and drugstores and does not require a doctors prescription. This medication mostly treats common health issues.

  • Hygiene in a health care setting

    The procedures related to maintaining a hygienic environment within a health care setting such as hospitals and clinics. It can range from hand washing to cleaning and disinfection of medical equipment used and infection control methods.

Skills

  • Accept own accountability

    Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

  • Ensure safety of healthcare users

    Make sure that healthcare users are being treated professionally, effectively and safe from harm, adapting techniques and procedures according to the person's needs, abilities or the prevailing conditions.

  • Manage healthcare users' data

    Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.

  • Ensure the appropriate supply in pharmacy

    Ensure the appropriate supply, preparation, testing, storage, distribution and dispensing of safe and efficacious medicinal products of the required quality in pharmacies open to the public.

  • Obtain healthcare user's medical status information

    Gather healthcare user information through various sources such as questioning the healthcare user, caregiver, or healthcare professional to obtain information on the patient`s health and social status, and interpreting records made by other health care professionals when appropriate.

  • Apply organisational techniques

    Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.

  • Respond to changing situations in health care

    Cope with pressure and respond appropriately and in time to unexpected and rapidly changing situations in healthcare.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Work in multidisciplinary health teams

    Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.

  • Follow clinical guidelines

    Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Promote inclusion

    Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

  • Maintain pharmaceutical records

    Maintain accuracy of prescription records and inventories of medications and pharmaceutical products.

  • Comply with quality standards related to healthcare practice

    Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.

  • Communicate effectively in healthcare

    Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.

  • Check information on prescriptions

    Verify the information on prescriptions from patients or from the doctor`s office ensuring that it is complete and accurate.

  • Deal with emergency care situations

    Assess the signs and be well-prepared for a situation that poses an immediate threat to a person's health, security, property or environment.  

  • Advise on healthcare users' informed consent

    Ensure patients/clients are fully informed about the risks and benefits of proposed treatments so they can give informed consent, engaging patients/clients in the process of their care and treatment.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Work in a multicultural environment in health care

    Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

  • Operate cash point

    Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.

  • Provide health education

    Provide evidence based strategies to promote healthy living, disease prevention and management.

  • Contribute to continuity of health care

    Contribute to the delivery of coordinated and continuous healthcare.

  • Inform policy makers on health-related challenges

    Provide useful information related to health care professions to ensure policy decisions are made in the benefit of communities.

  • Maintain adequate medication storage conditions

    Maintain proper storage and security conditions for medication.

  • Interact with healthcare users

    Communicate with clients and their carer’s, with the patient’s permission, to keep them informed about the clients’ and patients’ progress and safeguarding confidentiality.

  • Transfer medication

    Transfer medication from vials to the appropriate number of sterile, disposable syringes using aseptic techniques.

  • Manage the logistics of medicinal products

    Ensure the storage, preservation and distribution of medicinal products at the wholesale stage.

  • Take pharmaceutical inventory

    Take stock of medications, chemicals, and supplies, entering the inventory data into a computer, receiving and storing incoming supplies, verifying the supplied quantities against invoices, and informing supervisors of stock needs and possible shortages.

  • Comply with legislation related to health care

    Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Use e-health and mobile health technologies

    Use mobile health technologies and e-health (online applications and services) in order to enhance the provided healthcare.

  • Check for medication expiry terms

    Regularly check medication in pharmacy, wards and units, for expiry dates, replacing the expired drugs according to standard procedures.

  • Process medical insurance claims

    Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.

  • Handle petty cash

    Handle petty cash for minor expenses and transactions required for the daily running of a business.

  • Prepare prescription labels

    Prepare prescription labels, select the type of prescription container and attach the prescription labels to the container.

  • Empathise with the healthcare user

    Understand the background of clients` and patients’ symptoms, difficulties and behaviour. Be empathetic about their issues; showing respect and reinforcing their autonomy, self-esteem and independence. Demonstrate a concern for their welfare and handle according to the personal boundaries, sensitivities, cultural differences and preferences of the client and patient in mind.

  • Follow control of substances hazardous to health procedures

    Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.

  • Ensure quality assurance for pharmaceutical products

    Take the necessary steps to guarantee the quality of pharmaceutical products ensuring that the refrigerators/freezers are at the correct temperature and complete the appropriate documentation.

Optional knowledge and skills

provide pharmaceutical advice homeopathy apply health sciences pharmaceutical chemistry apply context specific clinical competences pharmacokinetics educate on the prevention of illness communicate in foreign languages with health service providers operate cash register develop a collaborative therapeutic relationship phytotherapy